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I have fulfilled all sales conditions and payout and verification conditions but the support still tells me I have to deposit 160 euros so that I can pay out my winnings, please urgently help with the problem

Habe alle Umsatz Bedingungen erfüllt und auszahl und Verifizierungs Bedingungen aber trotzdem wird mir vom Support gesagt ich solle 160 Euro einzahlen damit ich meinen Gewinn auszahlen kann, bitte dringenst um Hilfe bei dem Problem

Dear MarcelmitM,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify if you accumulated your winnings with or without a bonus?

Please forward me the bonus history and the deposit history available in your casino profile. If you played with several free, no-deposit bonuses in a row, the following rule applies:

In case of a repeated use of no deposit cumulative bonuses on the Company’s sites without making a cash deposit in the interval between using bonuses, the Casino reserves the right to ask the user to make a deposit equal to the wagered bonus funds on their balance at the time the withdrawal request is submitted (not less than 10 €), and ask to wager the deposit three times. If the user refuses to make a deposit, all received no deposit cumulative bonuses and all related winnings shall be deemed void.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear MarcelmitM,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.