IceCasino - Pelaajien kotiutukset viivästyvät.

I have requested several withdrawals from IceCasino, which have not been processed to this day.

Details:

€50 requested on March 4, 2026

€50 applied for on 19.03.2026

€120 applied for on 22.03.2026

The oldest withdrawal has been pending for over three weeks. According to the usual withdrawal times, this is far too long.

My account is fully verified and I have no outstanding bonus conditions (if I do, I was not informed).

The support team either doesn't respond or doesn't provide any specific information.

I demand the immediate processing of my payments and a clear statement.

If the problem is not resolved, I will be forced to take further steps.

Thank you.

Ich habe mehrere Auszahlungen bei IceCasino beantragt, die bis heute nicht bearbeitet wurden.

Details:

50 € beantragt am 04.03.2026

50 € beantragt am 19.03.2026

120 € beantragt am 22.03.2026

Die älteste Auszahlung ist seit über 3 Wochen offen. Laut den üblichen Auszahlungszeiten ist das deutlich zu lang.

Mein Konto ist vollständig verifiziert und ich habe keine Bonusbedingungen offen (falls doch, wurde ich darüber nicht informiert).

Der Support reagiert entweder nicht oder gibt keine konkrete Auskunft.

Ich fordere die umgehende Bearbeitung meiner Auszahlungen und eine klare Stellungnahme.

Falls das Problem nicht gelöst wird, sehe ich mich gezwungen, weitere Schritte einzuleiten.

Vielen Dank.

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Dear Efstratios1980,

Thank you very much for submitting your complaint. I’m sorry to hear about the delay with your withdrawals and the lack of clear communication from the casino.

In order for us to better understand the situation and proceed with the investigation, I would like to ask you a few questions:

• Could you please confirm the current status of each withdrawal request (still pending, canceled, or reversed)?
• When was your account fully verified, and did you receive any confirmation from the casino that KYC was successfully completed?
• You mentioned that there are no outstanding bonus conditions — could you please confirm whether you have used any bonus (active or recently completed) before requesting these withdrawals?
• Could you please share any communication with the casino (emails, chat transcripts, screenshots) related to your withdrawals?

If you prefer, you can also forward any relevant communication directly to petronela.k@casino.guru, and I will review it.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela