IceCasino - Pelaajalla on viiveitä talletusten käsittelyssä.

I have to pay with Klarna immediately and always have problems. I pay immediately. I want to play immediately, normally. But every time I have to wait up to 72 hours.

Ich habe bezahlen mit sofort klarna und immer jedes mall probleme ich bezahlen sofort ich will spielen sofort normall?aber jedes mall muss ich warten biz zum 72 stunde

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

And

Ja

Greetings,

We can see that the support has raised the issue to the external PSP, and they are now investigating.

Sorry, it may be time-consuming, since it's related to the money, and many parties are involved.

Regards

Dear IceCasino representative,

Thank you very much for providing assistance to the player.

Dear player,

Could you please forward me the communication between you and the casino customer support regarding the issue with the uncredited deposit? My email address is veronika.f@casino.guru. Thank you for your cooperation.

I got my money, thank you!

Ich hab mein geld bekommen danke!

Dear Veronika

Please do let us know if we may be of any further assistance.

Best regards

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika Fritz

Casino.Guru