Hotloot Casino - Pelaajan voittojen nosto on viivästynyt.

Hello. I deposited €25 at the casino, won €750 and requested a withdrawal on 28.11.2025.

Today, December 1, 2025, my withdrawal was rejected, and half of it (€375) was removed.

The casino explained that players who have only made one deposit can only win 15x their deposit.

I waited three days for that response and they didn't even give me the chance to deposit more to keep my winnings. They just removed half of my balance and returned the rest back to my account.

Any possible withdrawal is delayed, and the casino didn't leave a very good impression.

I would like to know if this kind of activity is legal?

Hei. Talletin kasinolle 25€, voitin 750€ ja pyysin kotiutusta 28.11.2025.

Tänään 01.12.2025 kotiutukseni oli hylätty, ja puolet siitä (375€) oli poistettu.

Kasino kertoi syyksi, että pelaajat jotka ovat tehneet vain yhden talletuksen, eivät voi voittaa kuin 15x talletuksen verran.

Odotin kolme päivää tuota vastausta, eikä he antaneet minulle edes mahdollisuutta tallettaa lisää, pitääkseni voittojani. He vain poistivat puolet saldostani ja palauttivat loput takaisin pelitilille.

Mahdollinen kotiutus taas viivästyy, eikä jäänyt muutenkaan kovin hyvää kuvaa kasinosta.

Haluaisin tietää, onko tämmöinen toiminta laillista?

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Atteanton,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

So its normal to wipe off half of the winnings? And now the site is not responding. Feels like its a scam site tbh.

Dear Atteanton,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Atteanton,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru