Hotloot Casino - Pelaajan kotiutus on takavarikoitu.

I played on the site and decided to withdraw €1950. The withdrawal limit was €1000/day. I received the first €1000 withdrawal approved after waiting for over a week, after which I immediately made a withdrawal of the remaining €950. A week after the second withdrawal, I was informed that I had broken the rules and the withdrawal had been canceled and removed from my balance. The email stated that I had broken one of the following: using a VPN, misusing bonuses, forged documents. I have watertight evidence that I have not broken any of these rules.

Pelasin sivulla ja päätin kotiuttaa 1950€. Kotiutusraja oli 1000€/päivä. Ensimmäisen 1000€ sain hyväksytysti kotiutettua yli viikon odottelun jälkeen, jonka jälkeen tein välittömästi kotiutuksen loppu saldosta 950€. Viikko toisen kotiutuksen jälkeen minulle ilmoitettiin että olen rikkonut sääntöjä ja kotiutus on peruttu ja poistettu saldostani. Sähköpostitse ilmoitettiin että olen rikkonut jotain seuraavista: vpn käyttäminen, bonuksien väärin käyttö, väärennetyt documentit. Minulla on vedenpitävät todisteet etten mitään näistä säännöistä ole rikkonut.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Did you pass the full KYC verification at this casino, or at least submit any identity documents for verification before your winnings were confiscated?
• What types of games did you play to accumulate the winnings that the casino confiscated from your balance?
• Did you accumulate these winnings with or without a bonus? If you played with a bonus, please specify its name or send me a link to it.
• Are you still able to access your account, or has the casino blocked it?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika