HitNSpin Casino - Pelaajan kotiutusta on rajoitettu ja se on viivästynyt.

I finally completed my verification process after many weeks and countless documents, with the intention of withdrawing my winnings of 4000 €, which I earned without using any bonuses. However, now I am again being asked to upload proof of my income, despite having finished the verification process. Hence, my withdrawal request has been repeatedly rejected. I requested a new withdrawal but suddenly I'm not allowed to withdraw the full 4000 €. I'm only allowed to take out 3334 €, and I suspect that this will also be rejected because to me, this reeks of fraudulent practices. Therefore, my question is, what can I do to retrieve my money, considering I've also lost a significant amount there.

Ich habe meine Verifizierung nun endlich nach mehreren Wochen und etlichen Dokumenten abgeschlossen und wollte meine 4000 € auszahlen lassen, die ich ohne jegliche Nutzung eines Bonus gewonnen habe. Und jetzt soll ich wieder ein Gehaltsnachweis hochladen, obwohl meine Verifizierung abgeschlossen ist. Daher wurde meine Auszahlung zum wiederholten Male abgelehnt, ich habe eine neue Auszahlung angefordert und kann auf einmal nicht mehr die kompletten 4000 € abheben. Nur nur 3334 € wobei diese wahrscheinlich auch wieder abgelehnt wird, weil das Ganze für mich hier stark nach Betrug riecht. Daher ist meine Frage was ich tun kann, um an mein Geld zu bekommen, da ich auch einiges dort verspielt habe.

Dear Sasch16,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please advise if you submitted proof of income to this casino as part of your verification before, or have you been asked to submit it for the first time now?

When exactly have you submitted your proof of income?

Have you communicated with customer support why your withdrawable amount was suddenly reduced?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello all

According to our records, the account was closed upon player's request, since he suspected some kind of fraud.

Since the player has zero on his balance - the account will remain permanently blocked.

Kind regards

Dear HitNSpin Casino representative,

Thank you for reaching out and providing a detailed explanation of the player's account status. We appreciate your thoroughness.

Dear Sasch16,

please let me know if there is anything else I can assist you with, or if this complaint may be closed.

Dear Sasch16,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.