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The problems started when I was going to make a withdrawal of more than 500 SEK. All withdrawals have taken over 2-5 banking days except 1. I have tried for 8 days to get my withdrawal of 3500 SEK. After 6 days my withdrawal was not approved, despite the same method as all other withdrawals and deposits. I then made new withdrawals 1 of 500 and the rest 3500. I have received a withdrawal of 500 but after 3 days now, I am still missing 3500 SEK and am still "in progress". Terribly annoying as I was scammed out of 578 euros by another casino, 10bet 2 months ago. Never received my withdrawal and after complaining, they banned me and I never received my 578 euros. You can see from my screenshots that deposits are no problem at all but withdrawals, always a problem and take an extremely long time. Long over 2-5 working days and or get rejected.

Problemen började när jag skulle göra uttag på mer än 500 kr. Alla uttag har tagit över 2-5 bankdagar förutom 1. Jag har försökt i 8 dagar på att få ut mitt uttag på 3500 kr. Efter 6 dagar blev inte mitt uttag godkänt, trots samma metod som alla andra uttag och insättningar. Jag gjorde då nya uttag 1 på 500 och resten 3500. Jag har fått uttag på 500 men efter 3 dagar nu, saknar jag fortfarande 3500 kr och är fortfarande "in progress". Fruktansvärt jobbigt då jag blev lurad på 578 euro av ett annat casino, 10bet 2 månader sen. Fick aldrig mitt uttag och efter ha klagat, bannade de mig och mina 578 euro fick jag aldrig. Man kan se på mina skärmdumpar att insättningar inga som helst problem men uttag, alltid ett problem och tar extremt lång tid. Långt över 2-5 arbetsdagar och eller blir rejected.

Dear Johanl, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with HitNSpin Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• How long have you been a player at this casino?  
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

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Hi. I have been playing for about 2 months. Took a while but my KYC verification is complete. Got some withdrawals of 500 withdrawn but I haven't received any higher amounts. Have waited 8 days to get my 3500 kr.

No bonuses and have absolutely nothing to do with it. They simply refuse to pay out. Got 1 of 6 withdrawals yesterday of 500 but I haven't gotten the remaining 3500. I withdrew 4000 in total. 3500 is still "in progress" even though I withdrew at the same time as the 500 I received. They completely refuse to give my payout. I have already been scammed of almost 6000 SEK 2 months ago by 10bet and am very afraid of being scammed again.

Hej. Jag har spelat i cirka 2 månader. Tog ett tag men min KYC-verifiering är färdig. Fått några uttag på 500 uttagna men alla högre belopp har jag inte fått. Har väntat 8 dagar på att få mina 3500 kr.

Inga bonusar och har absolut inget med det att göra. De vägrar helt enkelt betala ut. Fick 1 av 6 uttag igår på 500 men resterande 3500 har jag inte fått ut. 4000 tog jag ut sammanlagt. 3500 är fortfarande "in progress" fast jag tog ut samtidigt som de 500 jag fick. De total vägrar ge min utbetalning. Jag har redan blivit lurad på nästan 6000 kr för 2 månader sen av 10bet och är väldigt rädd att bli lurad än en gång.

Hello all,

According to our records, all the withdrawal requests have been confirmed by the casino, and are now being processed by the external PSP. The player does not have any new withdrawal requests.

Regards

Thank you for your message and update, HitNSpin Casino.

Dear Johanl,

could you please advise if you have received your funds?

Are you going to request another withdrawals?

Looking forward to your reply,

Katarina

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Johanl,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Katarina