Hertzbetz Casino - Pelaajan kotiutus viivästyy ja tilin tuki ei vastaa.

Money will not be paid out to a credit card after repeated verification.

Always new excuses or demands for re-verification.

Support no longer responds and there is no response to emails.

Just cheeky.

Geld wird nach merhmaliger Verifizierung nicht ausgezahlt auf eine Kreditkarte.

Immer wieder neue ausreden oder vorderhngen zur erneuten Verifizierung.

Support antwortet auch nicht mehr sowie auf email keine rückantwort.

Einfach nur Frech.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Hertzbetz Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you have been a player at the casino?
• Has your account been blocked? Have you been informed about the reason why?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication between you and the casino regarding the verification requirements? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear lulatsch123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru