HellSpin Casino - Pelaajan tiliä on rajoitettu nostoilta.

Casino will not let me withdrawal, a lock has been placed on my account by Casino management clearly. Every time we go to make it withdrawal it says the same thing contact customer support and when I do they tell me to contact email support and email support does nothing except pretend like there's no withdrawal request to being made.

It should be noted the last time I was at this casino they did not want to pay me as well because I won they don't like that they penalized me by removing all my bonuses which is fine I don't need that. Nonetheless they refuse to pay me now and play stupid which they clearly are but are exaggerating and embellishing upon it.

Each time I go to draw is this the same thing. It is not an error it's not anything but a deliberate move to block me by placing this restriction upon my account I'm kyc verified. And it says when I go to withdrawal as follows, "The payment could not be processed at this time

Please try again or contact support for assistance"

It will not move forward, they will do nothing about it they pretend like it doesn't exist, they say I'm not making requests but I clearly am.

Thankfully normally when I recruit you for this mediation they quickly change thier minds, rather than deal with the reputation loss and the difficulty of arguing with somebody who's clearly gone through this many many times with other casinos and not that easy to manipulate.

And hopefully this is the case with this one.

I will be boycotting this casino immediately and I will be reviewing them on trust pilot in anywhere else following this ordeal, in a way that reflects my experience with this group of liars, so my reviews will be very negative.

Hello wguy590,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with HellSpin Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• What payment method are you using to withdraw with?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

I'm uncertain of exactly when it was fully verified but sometime over the summer so minimum of 6 months ago.

I made the deposit via etransfer and I wish to withdrawal in the same manner, though I would be happy with any method at the moment,frankly!

I am still conversing with them as they play stupid, and call my tickets resolved when nothing changes

Hello wguy590,

Would it be possible to forward the communication between you and the casino regarding this matter to nikolas.b@casino.guru for further review.

Awaiting your response.

Regards,

Nick

Dear wguy590,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.