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I have made a withdrawal request to gxbet on 12/9. At first they told me that it takes two business days for my request to be submitted and processed. My request is still pending. In every email I send to the chat with a representative they reply that they are processing it now. I have fully identified my account.

Έχω κάνει αίτημα ανάληψης στην gxbet στις 12/9. Στην αρχή μου έλεγαν ότι χρειάζονται δύο εργάσιμες ημέρες για να υποβληθεί το αίτημα μου και να επεξεργαστεί. Το αίτημα μου παραμένει ακόμα εκκρεμείς. Σε κάθε εμαιλ που στέλνω η συνομιλία με εκπρόσωπο μου απαντάνε ότι και καλά τώρα την επεξεργάζονται. Έχω ταυτοποιήσει πλήρως τον λογαριασμό μου.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and does, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

They are making fun of me because they tell me that the request is being processed now and in the end they are not processing it.. they have left the withdrawal in a pending state. This has been going on all day and they stop responding.

Με κοροϊδεύουν γιατί μου λένε ότι το αίτημα επεξεργάζεται τώρα και εν τέλη δεν το επεξεργάζονται.. έχουν αφήσει την ανάληψη σε εκκρεμή κατάσταση. Αυτό γίνεται όλη την ημέρα και σταματάν να απαντάνε.

Help me figure out my withdrawal with this casino, I can provide you with any document you need.

Βοηθήστε με να βγάλω άκρη με την ανάληψη μου με αυτό το καζίνο ότι έγγραφο χρειαστείτε μπορώ να σας το παρέχω.

Dear DimitraMi,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear DimitraMi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Dominika
Casino.Guru