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The first withdrawals I requested on June 19th were for €1500. Now there's only one withdrawal of €500. I've continued playing with the rest since they won't be paid out anyway. But I'll withdraw more than €500 if they would. I've written at least 10 emails and been to live support 10 times, always getting the same standardized answer with no relevant information. I can't even submit a KYC form, I've already asked because they'll definitely cancel the withdrawal after 3 weeks and then ask for verification, which will take another 6 weeks. I just want my money. I can't recommend this site to anyone; play on any other site except this one.

Ersten Auszahlungen am 19.06 beantragt waren zudem Zeitpunkt 1500€, jetzt ist nurnoch eine Auszahlung von 500€ mit den anderen hab ich weitergespielt, da es schließlich eh nicht ausgezahlt wird, aber ich werde mehr als diese 500 Euro auszahlen, wenn sie es ausbezahlen würden, hab bestimmt 10 emails geschrieben war 10 mal im live support immer die gleiche standardisierte Antwort ohne relevanten Inhalt, ich kann auch kein KYC einreichen hab auch schon gefragt, weil sie mit Sicherheit nach 3 wochen die Auszahlung abbrechen werden und dann nach verifizierung fragen werden was dann weitere 6 wochen dauert, ichj will eigentlich nur mein Geld, ich kann diese Seite keinem empfehlen spielt auf jeder anderen außer auf dieser.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate your winnings?
• Did you accumulate your winnings with or without a bonus? If you played with a bonus, kindly send me a link or a screenshot of it.
• When was the last time you communicated with customer support regarding the delay in processing your payment? How did they explain this delay?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

My winnings came exclusively from sports betting without any kind of bonus. I've sent at least 10 emails to customer support and been in the live support chat 20 times, always receiving the same answer: that there are currently delays and the money will arrive soon. The last time was yesterday. I urgently request assistance; I depend on this money.

Meine Gewinnen kamen ausschließlich von Sportwetten ohne jegliche Art von Bonus, ich habe bestimmt 10x emails an den kundensupport gesendet und war 20x im live support chat, immer die gleiche antwort dass es im moment verzögerungen gibt und das geld bald da sein wird und zuletzt war gestern, ich bitte um schnelle hilfe ich bin auf dieses Geld angewiesen

Thank you for your reply. Before we proceed with the investigation, please forward me the most recent conversations between you and the casino customer support regarding the delay in processing your winnings at veronika.f@casino.guru.

Dear nyqx,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru