Green Luck Casino - Pelaaja ei ole vielä saanut voittojaan.

My withdrawal of €355 in Litecoin has been pending for almost two weeks. The casino's support team keeps saying it's taking longer and will arrive soon. Which is, of course, nonsense, since almost all other casinos pay out within three days at the latest. I would be grateful if you could give me some tips and help me.

Meine Auszahlung ist in Litecoin für 355 euro seit knapp 2 Wochen in bearbeitung. Der support vom Casino redet sich ständig raus, das es länger dauert und bald da ist. Was natürlich blödsinn ist da bei fast allen andern Casinos spätestens nach 3 Tagen ausgezahlt wird. Ich wäre froh wenn sie tipps hätten und mir helfen könnten.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

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If anything seems suspicious, contact us directly.

Stay safe.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Homber,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika