GreatWin Casino - Pelaajien tilit on suljettu.

Hi guys great win casino and wazamba casino closed my account without any reason after winning a large amount of moneys . So now I am unable to log in to my account at this time . The win is on slots machine without taken any bonus . I email them and they agree to the amount in hold and up till now haven’t received any moneys . I made in the past many withdrawals with no issue at all and always on time .i will upload those email . I am asking casino guru for assistance in my case thank you in advance

Dear Mahmoudmourad,

Thank you very much for submitting your complaint.

I’m sorry to hear about the issues you’re facing with both GreatWin Casino and Wazamba Casino. To clarify the situation and better assist you, could you please provide the following details?

• How much money is being withheld in GreatWin Casino?
• Could you share more about the type of games you played, specifically the slots, and the details of your win?
• Have you received any specific communication from GreatWin Casino regarding the closure of your account or the funds on hold?

Your cooperation in providing these details is important to move forward and resolve the issue effectively. Without this information, we’re unable to fully investigate the case or mediate on your behalf. I want to ensure that we do everything we can to help you, and the more details you can provide, the better we can assist in finding a solution.

I hope we will be able to help you resolve this issue as soon as possible. Meanwhile, we appreciate your patience after you reply, and we will investigate the issue. If you have any relevant communication with the casinos, feel free to forward it to petronela.k@casino.guru.

Thank you in advance for your reply and cooperation.

Best regards,

Petronela

PS: Could you please submit a separate complaint for Wazamba Casino so that we can address that case separately?

Hi yes the win was on exotic cats slots machine and I was able to withdraw many times till , I tried to withdraw mare moneys to finds out that I am unable to log in with a message account disabled , so I emails them and get a reply confirming that they will pay and no further reply from them , they ghost off . Remaining balance is 7200 Canadian dollars . If there is anyway to upload the communications let me know

Hi Mahmoudmourad,

Thank you for your response and for providing the additional information.

To move forward with your case, could you please forward only the relevant communication between you and GreatWin Casino regarding the account closure and the funds being withheld? The screenshots you uploaded earlier seem to include communication with other casinos as well, so it would be helpful if you could send me just the emails related to this specific case.

You can send them directly to my email address at petronela.k@casino.guru.

Thank you for your cooperation, and I look forward to hearing from you soon.

Dear Mahmoudmourad,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thank you very much, Mahmoudmourad, for providing all the necessary information. I will now transfer your complaint to my colleague, Kubo (jakub.m@casino.guru), who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.

Dear Mahmoudmourad,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the GreatWin Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear GreatWin Casino,

Could you please provide a comprehensive explanation of this case, including the reasons behind the closure of the player's account?

Thank you in advance for your response!

Best Regards,

Kubo

Dear All,

Please accept our apologies for the delay.

We would like to kindly inform you that the case is being reviewed by the relevant team, and you will be notified as soon as there is an update.

Best regards,

Greatwin Casino Team

Dear GreatWin Casino,

Almost a week has passed, and I wanted to check in on the status of the review. Could you please provide an update? Has it been concluded already?

Looking forward to your response.

Dear Mahmoudmourad,

Following your request and after checking the case with the relevant department, we would like to inform you that your account has been closed as part of fraud group.

Please be informed that the account was closed in accordance with the following point of Terms and Conditions:

9.1 : The Website may only be used for personal entertainment purposes only. The following activities are strictly prohibited and will be considered a material breach of these General Terms and Conditions:

• engaging in any fraudulent activities, including, without limitation, using any credit/debit cards or other payment methods or funds not belonging to you, cases were funds are recalled/disputed;

9.3 : We reserve the right from time to time to conduct a game play review/review the customer's betting activity to verify compliance with the Terms. If, upon such a review, it appears that the customer is participating in strategies, taking advantage of any software or system bug or failure, or participating in any form of activity that we, in our sole and complete discretion, deem to be abusive, we reserve the right to revoke the entitlement of such customer to any promotions awarded, to void any winnings obtained from the promotion, to prevent entitlement to other promotions or to close the customer account.

9.4 : Should we arrive at a reasonable suspicion that you have engaged in a fraud, any illegal or improper activity, or have otherwise breached the Terms, we reserve the right to take any number of the following action, at our sole and absolute discretion, with or without notice:

• immediately block your account and suspend your access to the Website and/or its services, suspend all pending withdrawal requests and other payments to you for the period of investigation;

• permanently close your account with the Website and all other partner websites on our platform and deny any future use of the Website and the partner websites;

• void any winnings obtained, cancel any pending withdrawals and confiscate the real money balance of your account;

• void any bonus balance on your account and/or limit your future participation in our bonus and promotional offers or deny them to you;

Based on the above, the account was closed, and the winnings have been deducted.

We hope this helps clarify the matter for you.

Kind regards,

Greatwin Casino Team

Unfaithful response and scamming casino because none of the above exist therefore will move to legal action, now I know why you are listed in black listed casinos over the internet , I assure casino guru rep that none of the above accusation exist those casinos rabona greatwin wazamba nomini and neon54 are the same conducting fraudulent activity in the egaming industry therefor must be listed in the category of black listed casinos by you

I assure casino guru that all the deposit made are from my bank account directly and no credit card is used whatsoever as they claim, the only method is used is etransfer to gigadat from my personnel account.

Dear GreatWin Casino,

Thank you for the clarification on this matter. Could you please provide any relevant supporting evidence to substantiate these allegations against the player? You may send the information regarding these claims to my email address at jakub.m@casino.guru.

Thank you for your cooperation.

You, Kubo

Ty Kubo

Dear All,

We would like to inform you that we are looking into your request.

We would kindly request that you remain patient as we endeavor to complete the verification as soon as possible.

Thank you in advance.

Kind Regards,

Greatwin Casino Team

Dear GreatWin Casino,

Are there any updates in the verification process?

Thank you.

Dear All,

I hope this message finds you well.

We sincerely apologize for any inconvenience this situation may have caused.

We are presently conducting an internal investigation regarding this issue and will furnish you with a prompt and comprehensive response at the earliest opportunity.

We are grateful for your patience and cooperation as we endeavor to resolve this matter.

Rest assured, we are committed to addressing this issue as swiftly as possible.

Kind regards,

Greatwin Casino Team

On January 20 , 2025 my account was closed without any form of notification at greatwin casino , numerous emails was sent by me to support and complaints resolution at the casino with not a single response by the casino . I made a claim on casino guru for the same matter and thankfully the casino made a reply . Upon reading the reply that is gathered as evidence it note the usage of a credit cards fraudulently . I state in my reply that all is false and up till now greatwin casino fail to prove those accusation .just to make things clear the accusation made by greatwin casino worth more than the 7200 $ you owe me . Take this into consideration when you reply as I am trying to solve this issue at casino guru peacefully . Thank you casino guru for your support .

Dear Mahmoudmourad,

We would like to ask you to check the response provided by mail.

Thank you in advance.

Kind regards,

Greatwin Casino Team

Thank you greatwin rep for your understanding in solving this issue perfectly . I did submit the required information via email and I will reverse any review I made as soon as possible as a good sign from my side . Here we go , a special thanks to casino guru representative kubo for assisting in solving this serious complaint and god bless you all . Looking forward to give the best review for casino guru

Dear Mahmoudmourad,

I’m happy to hear that your issue has been resolved! I’ll mark your complaint as "resolved" in our system. Thank you for your cooperation. If you face any further challenges with this or any other casino, please feel free to contact our Complaint Resolution Center. We’re always here to help!

We hope you had a great experience with our services. Although we don’t charge fees or accept tips, your feedback is essential to us. If you could take a moment to share your experience on Trustpilot (link here), we would really appreciate it. Your honest review and any suggestions for improving our complaint resolution process would be invaluable, helping others who might need assistance.

Thank you for helping us improve!

Best Regards,

Kubo