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Hello, my €400 withdrawal hasn't been processed for two weeks now. I ask daily in the chat when it will be done, and the chat staff just keep saying it will be done soon. Nothing has happened yet, and I've been waiting for two whole weeks!

Hallo, Meine Auszahlung von 400 Euro wird seit nun 2 Wochen nicht bearbeitet. ich frage täglich im Chat nach wann es gemacht wird und die chat mitarbeiter sagen nur es wird bald gemacht. bis jetzt ist noch nichts passiert und ich warte schon 2 volle Wochen!

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Dear Maiko456,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Since when are you attempting to withdraw your winnings from the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

There were no previous payouts. It was achieved with the help of a bonus; I adhered to all bonus rules. KYC was only requested from me on May 9, 2026. I submitted the final document today.

es hab noch keine auszahlungen davor. wurde mit hilfe von bonus erzielt, ich habe mich an alle bonusregeln gehalten. kyc wurde erst am 9.5.2026 von mir verlangt. ich habe heute das letzte dokument eingereicht.

I have been trying to withdraw the payment since April 23, 2026.

ich versuche seit dem 23.04.2026 auszuzahlen

KYC is approved. But nothing has been transferred yet.

Kyc ist genehmigt. Aber es wurde immernoch nichts überwiesen

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Maiko456,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas