GoldenPark Casino PT - Pelaajan talletusta ei ole hyvitetty tilille.

Good afternoon,

I made a deposit via MB Way, which was confirmed by the responsible entity (EASYPAY LISBOA) but has not been credited to my account.

I've made thousands of attempts to call and have sent numerous emails without any success. This is truly disappointing.

Boa tarde,

Foi efetuado um depósito via MB Way, confirmado pela entidade responsável (EASYPAY LISBOA) e que não foi creditado na minha conta.

São milhares de tentativas de chamadas e emails enviados sem qualquer sucesso. É lamentável.

Dear Tiago-13621551,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Dear Tiago-13621551,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.