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Good afternoon, I initiated a withdrawal of €159 from the casino on July 12. It’s been a month today, and the withdrawal is still being processed. I’ve already completed the KYC process, and at first, customer support said the withdrawal could take up to 21 business days and that everything was proceeding normally. Now that the 21 business days have passed, they’re telling me I have to wait. Can you help?

Boa tarde, iniciei um levantamento de 159€ no casino dia 12 julho. Faz hoje um mês e o levantamento ainda está a processar. Já fiz o kyc e no chat de suporte inicialmente diziam que o tempo de levantamento é ate 21 dias uteis e estava tudo na normalidade, agora que ja passaram os 21 dias úteis dizem que tenho de esperar. Podem ajudar?

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Dear luis0124,

Thank you very much for your update.

To help me better understand your case, could you please answer the following questions?

• Did you sucesfully withdrawn funds from this casino before?
• Could you please confirm whether you have successfully completed the KYC verification process?
• Did you used any casino bonuses or you have currently any active bonus?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Have you ever successfully withdrawn funds from this casino?

- It was my first time

Could you confirm whether you successfully completed the KYC verification process?

-Yes

Have you used any casino bonuses, or do you currently have any active bonuses?

-I used free bets, but everything has been converted to real balance; I don’t have any active bonuses at the moment

Você já conseguiu sacar fundos deste cassino com sucesso alguma vez?

-foi a primeira vez

Poderia confirmar se concluiu com sucesso o processo de verificação KYC?

-sim

Você utilizou algum bônus de cassino ou possui algum bônus ativo atualmente?

-usei apostas freebet mas ficou tudo desbloqueado em saldo real, neste momento não tenho bônus ativos

Dear luis0124,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the casino's overall rating. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice for GoldenLion.bet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from GoldenLion.bet Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.