Goldenbet Casino - Pelaajan tili suljetaan kotiutuksen hyväksymisen jälkeen.

I deposited 50, played for hours, and wanted to withdraw 780. After the request was approved, I was blocked and can't reset anything.

Habe 50 eingezahlt stundenlang gespielt wollte 780 auszahlen nach dem der Antrag durch war wurde ich gesperrt kann nix zurücksetzen

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Had you completed verification before you lost access to the account?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

Thank you in advance for your reply.

Best regards,

Kristina

I hadn't verified my account, had a bonus active, but the slot I was playing only worked with real money. I also cancelled the bonus for withdrawal because I didn't need or use it at all.

Ich habe mein Konto nicht verifiziert hatte einen Bonus aktiv aber der Slot den ich gespielt habe ging nur mit Echtgeld habe den Bonus auch storniert für die auzahlung weil ich ihn gar nicht brauchte oder benutzt habe

Dear Pepovic, 

Thank you very much for all the information you shared. Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice since it seems to be a common practice for Goldenbet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Goldenbet Casino. I wish I could be of more help. 

The casino can reopen this complaint anytime. If they decide to do so, you'll be notified via email.