Golden Genie Casino - Pelaajan kotiutus on viivästynyt.

Hello, I deposited €31 and after playing various slots, I withdrew €420. The withdrawal has been pending since April 30th, 2026. Support keeps talking about extra security checks, etc. It's just the chatbot, because there are no real support staff. I hope they have some tips on how I can get my money back. I'm also verified with my ID through SumSub.

Hallo ich hatte 31€ eingezahlt und nach spielen verschiedener Slots 420€ ausgezahlt, bis heute steht die Auszahlung auf Bearbeitung seit den 30.04.2026 der Support erzählt immer was von extra Sicherheitsprüfungen usw. Also der Chat Bot weil es gibt dort keine echten Support Mitarbeiter. Ich hoffe die haben Tipps wie ich an das Geld komme. Ich bin dort auch mit meinen Ausweis Verifiziert über SumSub.

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Dear Jakkiz,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a no-reaction policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it, and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please confirm whether you completed the verification process successfully in the casino?

Thank you in advance for your cooperation and reply.

Best regards,

Tomas