Goldbet Casino - Pelaajan tili on suljettu.

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Is there any chance that someone in your household or using the same IP address has also created an account at this casino?
• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Had you completed verification before you lost access to the account?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

No, the second account is excluded. I completed verification about a week before this incident and there were no problems whatsoever. I only played slots. And yes, the winnings were a bonus, but they were wagered fairly, so there shouldn't have been any issues. If needed, I can upload screenshots of the correspondence with support and look for deposit receipts—there were 8 or 9 of them in total.

Нет, вторая учётная запись исключена. Верификацию прошел как раз примерно за неделю до этой ситуации и ни о каких проблемах и речи не было. Играл только в игровые автоматы. А выигрыш да, это был бонус но справедливо отыгранный и проблем быть не должно было. Могу если нужно догрузить скрины переписки с поддержкой и поискать квитанции депозитов их 8 или 9 всего было