Goldbet Casino - Pelaajan suosittelutulot takavarikoidaan.

Hello Casino Guru team,

I want to file a complaint against Goldbet.io.

I participated in their referral program according to the published rules: I shared my referral link, invited real users, and those users registered and played.

I earned $86 in referral commission and submitted a withdrawal request. About 30 minutes later, the withdrawal was rejected and my referral program was blocked.

The operator claimed "violation of referral terms / suspicious activity / duplicate accounts," but did not provide:

exact breached clause,

specific evidence,

clear explanation of which referred accounts were allegedly problematic and why.

I deny any fraud or multi-accounting. I used only fair promotion and real referrals.

What I request:

A clear, evidence-based explanation from the operator (exact rule clause + proof);

Release of my withheld referral earnings ($86) if no proven breach exists;

Reinstatement of referral access (or a fully reasoned final decision).

Evidence attached:

screenshot of referral block notice,

screenshot of withdrawal rejection,

email from operator about alleged violation,

screenshots showing referral activity/earnings.

Thank you for your help.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear dsz2345,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding your experience with Goldbet.io. To assist you better, I would like to ask you a few questions to clarify the situation:

• Can you provide the exact date and time when you submitted your withdrawal request?
• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Have you had any previous issues with Goldbet.io or other withdrawals before this incident?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petra

Hello, here are my answers:

1. The exact time of the withdrawal request was 11:24 a.m. on February 8, 2026.

2. There is a possibility that someone else in my family is using the same IP address. I live with a friend and we use the same Wi-Fi, but we have different devices. I also recommended this casino to him.

3. I don't know about earlier. I made deposits there but haven't checked the withdrawal yet, as the slots played poorly with no return. 

Thank you for your reply and for providing the previous details, dsz2345.

• Could you please confirm whether you have successfully passed the KYC verification?
• Have you contacted the operator to request further clarification? If so, what was their response?
• Are there any additional documents or evidence that you have not yet attached which could help support your case? This may include screenshots, emails, or chat transcripts. You can send all relevant documents to petra.h@casino.guru or upload the screenshots directly to this thread.

Thank you again for your cooperation.

Hello, my verification was successfully completed, but no one is responding to my support requests. I have not received any replies at all — neither by email, nor in the live chat, nor on Telegram.

Additionally, I was blocked in the official Telegram chat after I wrote that they are scammers.

Please help me resolve this issue.

Any news?

Dear dsz2345,

Thank you for your response and for sharing the relevant information.

Could you kindly provide us with a link, screenshot, or any official documentation related to your Referral Program and the specific Rules you were informed that you breached?

You may send the requested documents directly to petra.h@casino.guru, or alternatively, you can post the screenshots in the thread for review.

Thank you in advance for your cooperation.

I have attached a screenshot of my referral account being blocked and a screenshot from the email. I am also quoting the message from the email: 

"Hi Web,

After reviewing your activity, we have detected a violation of the terms of the referral program. By accepting the rules of the referral program, you confirmed your agreement with them. In accordance with the established terms, participation in the program must be conducted fairly, without actions aimed at obtaining rewards not provided for by the conditions. As a result, your referral program has been blocked." - I received this response six times. They respond with a template. When I asked them to name a specific clause or specific violation, they did not tell me anything. They cannot even name the reason for the block.

Dear dsz2345,

Thanks so much for sharing all the details and taking the time to explain everything so clearly. I really appreciate it.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Martina (martina.b@casino.guru), who will contact the casino directly and manage all communication from here. We want to be fully transparent with you. In the past, some of our messages to this casino have gone unanswered, so there’s a chance they may not respond again. However, we’ll do everything we can to encourage their cooperation and give your case the best possible chance of progress.

No action is needed from you at this point. Your Resolver will reach out through this thread if anything else is required.

Kind regards,

Petra

Dear dsz2345,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed.

I will now contact Goldbet Casino outside this complaint thread and let you know any new information once I receive it.

Thank you for being patient

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear dsz2345,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.