Golazzo Casino - Pelaajan talletus on viivästynyt.

Good day

I deposited CHF 100 on August 25th. This amount has not been credited to my account to this day.

I have contacted customer service multiple times and submitted all the requested documents and evidence. Despite this, I have been repeatedly put off for almost a month without my issue being resolved or the amount being refunded.

Unfortunately, I have not yet received a concrete solution from either the responsible department or customer service. I have inquired several times and completed all necessary steps on my part.

Therefore, I am reporting the case in this way and request an immediate clarification and a refund of CHF 100.

Always the same excuse, the last one came on September 17th. I paid it on August 25th, but nothing was credited and they're not taking care of it.

Guten Tag

Am 25.08. habe ich CHF 100.– einbezahlt. Dieser Betrag wurde mir bis heute nicht gutgeschrieben.

Ich habe bereits mehrfach den Kundendienst kontaktiert und sämtliche von mir verlangten Unterlagen und Nachweise eingereicht. Trotzdem werde ich seit beinahe einem Monat immer wieder vertröstet, ohne dass mein Anliegen abschliessend bearbeitet oder der Betrag zurückerstattet wurde.

Leider habe ich bisher weder vom zuständigen Bereich noch vom Kundendienst eine konkrete Lösung erhalten. Ich habe inzwischen mehrfach nachgefragt und alle notwendigen Schritte meinerseits erfüllt.

Deshalb melde ich den Fall nun auf diesem Weg und bitte um eine umgehende Klärung sowie um die Rückerstattung der CHF 100.

Immer die selbe Ausrede die letzte kam am 17.9 ich habe es am 25.8 einbezahlt gutgeschrieben wurde nichts und darum gekümmert wird sich auch nicht.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Golazzo Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful deposit in the casino using this or another payment method?
• Could you please share a screenshot of how the deposit is recorded in your player's account? Make sure the status, date, and time are visible.
• Send the information to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas