Glorion Casino - Pelaajien kotiutukset ovat viivästyneet.

Hello, Glorion Casino has not processed any withdrawals for 15 days. Previously, a €500 withdrawal was processed without any problems, but nothing since.

No documents were requested by the casino and my account shows "No verification required at this time".

I made my winnings with a deposit without a bonus three weeks ago. The live chat responds to inquiries with answers like "please be patient".

Hallo, Glorion Casino bearbeitet seit 15 Tagen keine Auszahlungen mehr. Zuvor wurde einmal 500€ ausgezahlt ohne Probleme, danach nichts mehr.

Es wurden keine Dokumente Angefordert vom Casino und mein Account zeigt an "Zurzeit keine Verifizierung notwendig".

Meine Gewinne habe mich mit einer Einzahlung ohne Bonus, vor 3 Wochen erzielt. Der Live Chat weicht auf Anfragen aus mit antworten wie "bitte haben Sie Geduld".

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate your €5900 winnings?
• Has the casino explained the delay in processing your payments?
• How long did it take for your first withdrawal request to be processed and paid out by the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello Veronika.

I only played slots. The casino didn't give a direct reason, only that I should "be patient a little longer".

The first payout took 2 days.

Hallo Veronika.

Ich habe ausschließlich Slots gespielt. Das Casino hat keine direkte Begründung genannt, nur dass ich "noch etwas Geduld haben soll".

Die erste Auszahlung dauerte 2 Tage.

Thank you for your reply.

Have you received any of your requested withdrawals in the meantime?

Also, please forward all communication between you and the casino’s customer support regarding the delay in processing your payments to veronika.f@casino.guru. Alternatively, you may post screenshots here.

Hi Veronika, these are the answers I just received from live support. Unfortunately, this doesn't help me and I don't think anything will change. I've been waiting for 22 days now.

Hallo Veronika, das hier sind die Antworten die mir der Live Support gerade nochmals gegeben hat. Leider komme ich so nicht weiter und ich glaube auch nicht dass sich da irgendwas bewegt. 22 Tage warte ich jetzt schon.

Dear Maruschka

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina (martina.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear Maruschka,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed.

I will now contact Glorion Casino outside this complaint thread and let you know any new information once I receive it.

Thank you for being patient

Hello, 10 days ago Glorion paid out €500 once and cancelled two other €500 transactions. Without giving a reason.

I have now been waiting for my requested payments for another 10 days without anything happening.

Hallo, vor 10 Tagen hat Glorion 1x 500€ ausgezahlt und 2x 500€ storniert. Ohne Begründung.

Ich warte nun erneut seit 10 Tagen auf meine beantragten Auszahlungen ohne das etwas passiert.