Gangsta Casino - Pelaajan kotiutus on viivästynyt.

Ladies and Gentlemen

I hereby complain that my winnings payment of €800 has not yet been received in my bank account.

I won €800 on October 10, 2026, and requested a payout. However, I have not received my money to this day.

I therefore request that you process my payment immediately and inform me why the transfer is delayed for so long.

I want to receive my rightfully won money in my account as quickly as possible.

Should the payment still not be made, I will be forced to take further steps and file an official complaint.

Please provide a written response within 7 days.

Best regards

Sehr geehrte Damen und Herren,

hiermit möchte ich mich beschweren, da meine Gewinnauszahlung in Höhe von 800 € bis heute nicht auf meinem Bankkonto eingegangen ist.

Ich habe am 10.10.2026 einen Gewinn in Höhe von 800 € erzielt und die Auszahlung beantragt. Bis heute habe ich mein Geld jedoch nicht erhalten.

Ich bitte Sie daher, meine Auszahlung umgehend zu bearbeiten und mir mitzuteilen, warum sich die Überweisung so lange verzögert.

Ich möchte mein rechtmäßig gewonnenes Geld schnellstmöglich auf meinem Konto erhalten.

Sollte die Auszahlung weiterhin nicht erfolgen, sehe ich mich gezwungen, weitere Schritte einzuleiten und eine offizielle Beschwerde einzureichen.

Ich bitte um eine schriftliche Rückmeldung innerhalb von 7 Tagen.

Mit freundlichen Grüßen

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Dear Magdalena.1234,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share with me the screenshots of your payout requests with the status visible and your communciation with the casino after you contacted them to resolve the issue? Send the information to my email at tomas@casino.guru or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas