Gambloria Casino - Pelaajan kotiutus on viivästynyt.

I am reporting a missing withdrawal of 90.000 HUF. I deposited 10.000 HUF,received a bonus,and successfully completed the 350.000 HUF wagering requirement. My withdrawal was marked as Processed on january 15th,2026, but the funds never arrived. The casino refuses to provide the ARN cade. They opened a support ticket (OFX1VO) but the issue remains unresolved

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Dear Enci40,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you contacted the customer support in relation to this issue?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Dear Attila,

​Thank you for your assistance. Here are the answers to your questions based on my situation:

​Have you made any successful withdrawals before? No, I have never received a withdrawal from this casino before. My recent attempt for 90,000 HUF was rejected again on January 13, 2026, due to "technical reasons".

​Could you please confirm that you have passed the KYC verification? Yes, I have uploaded all my documents. According to my conversation with their support agent (Tanisha), all my information and documents have been verified and there are no issues with them.

​Have you contacted the customer support in relation to this issue? Yes, I have contacted them via live chat several times. They confirmed my account is in order, but the withdrawal was still cancelled.

Dear Attila, I attempted to withdraw my 90,000 HUF prize for the third time today. The withdrawal was rejected on the grounds of not meeting the wagering requirements. I successfully fulfilled these requirements twice before, so I don't understand why it is suddenly being denied now."

Dear Enci40,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Hadi (hadi.a@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear Enci40,

It’s a pleasure to e-meet you. My name is Hadi, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

In accordance with our standard procedure, I’d like to invite a representative from Gambloria Casino to join this conversation. Their participation will help ensure a smoother and more efficient resolution of your case.

Dear Gambloria Casino,

Could you kindly provide detailed information regarding the player's issue? Specifically, I would appreciate it if you could clarify the reasons behind the delay in processing the player's withdrawal.

Thank you in advance for your cooperation and prompt response.

Best regards,

Hadi

Dear Hadi,

Thank you for handling my case. I would like to provide a detailed timeline of my failed withdrawal attempts and the current situation:

First Attempt (Jan 2, 2026): I requested a withdrawal of 90,000 HUF via Bank Transfer, which was rejected due to "technical reasons".

Second Attempt (Jan 13, 2026): I requested the same amount again. The system showed it as "Paid" on Jan 15, and support (Kyle) confirmed it was processed. However, the funds never arrived in my bank account.

Missing ARN Code: When I asked for an ARN (Acquirer Reference Number) to track the transaction with my bank, the casino refused to provide it.

The Current Issue (Third Attempt): After the previous transaction failed to arrive, the money appeared back in my casino balance. When I tried to withdraw it for the third time, the casino blocked the request, claiming I now have a 24,000 HUF remaining wagering requirement on my deposit.

My concern:

It is unacceptable that after two weeks of "technical errors" and confirmed (but never received) payments, the casino is now imposing a new wagering requirement on funds that I have already played through and tried to withdraw multiple times. This feels like a tactic to prevent me from getting my winnings.

I have attached all relevant screenshots (rejections, support chats, and the new wagering block) to this message.

Best regards,

Enci40

Dear Enci40,

Thank you for reaching out to us.

We would like to apologize for the inconvenience you experienced. The delay with your previous withdrawals occurred due to a temporary technical issue connected to the wagering. The issue has now been resolved, and you can kindly try submitting a new withdrawal request at your convenience. It should be processed successfully this time.

Also, the earlier withdrawal requests were automatically cancelled, as your bank was unable to accept the transactions. If this issue persists, we recommend contacting your bank for further information.

Once again, we apologize for the inconvenience and truly appreciate your patience and understanding.

Kind regards,

Gambloria Casino

Thank you for the updates from both parties.

Dear Enci40

We will patiently await your update before submitting a new withdrawal. Please keep us informed.

Dear Gambloria Support Team,

Thank you for your previous email. However, I must inform you that the issue is not resolved.

Regarding your claim that my bank is blocking the transaction: I have consulted with my bank, and they have confirmed that there are no blocked incoming transactions and no restrictions on my account.

According to my Gambloria account history (see attached screenshot), the withdrawal of 90,000 HUF was marked as "Processed" (Kifizetés feldolgozva) on February 1st, 2026. As of today, February 5th, the funds have still not arrived in my bank account.

Since the bank is not the issue, I request that you:Provide a Transaction Reference Number (ARN/RRN) or a formal proof of transfer so my bank can trace the funds.

If the transfer was unsuccessful on your end, please credit the amount back to my casino balance immediately so we can try an alternative method.

Looking forward to your immediate cooperation.

Kind regards,

Enci40

Dear Enci40,

I would greatly appreciate it if you could send the files to my email at hadi.a@casino.guru at your earliest convenience. Thank you

Hello Enci40,

We can confirm that your withdrawal request was submitted today and is currently being processed. In line with our terms and conditions, withdrawal processing may take up to 72 hours, although it is often completed sooner. Once processed, bank transfers may take up to 5 business days to reach your account, depending on your bank’s handling times.

At this time, there are no issues with your account, so we do not anticipate any problems with your withdrawal. You may simply wait for the processing to be completed and the funds to arrive in your bank account as soon as possible.

Thank you for your patience and understanding.

Best regards,

Gambloria Casino

Dear Gambloria Casino

Thank you for the update and for confirming the current status of the withdrawal.

Dear Enci40

At this stage, we will wait for your next update confirming completion of the withdrawal and transfer of funds.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Enci40,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Hadi