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I've been waiting a really long time for the payment. It used to take 12 days, but now it's been 14.

Ich warte auf die zahlung echt lange. Es ging immer nach 12 tagen aber jetzt sind es schon 14

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Dear ferhattosi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• When was the last time the casino processed your payout?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I've had it set up for withdrawal since August 19th, and it still hasn't arrived or been paid out! I received the payment for August 20th, but I haven't received the one for August 19th!

Ich hab es seitdem 19.8 auf auszahlung gelegt und es ist immer noch kicht gekommen oder ausbezahlt worden ! Die auszahlung von 20.8 habe ich bekommen aber die vom 19.8 habe ich nicht bekommen !

Thanks for your reply.

• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share your communication with the casino when you contacted them to resolve the issue? Please send the communication to my email at tomas@casino.guru for review.