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Casino has not been paying out money since June 18th, they promise, they lie and nothing comes of it. They lowered my level for no reason, where I had priority withdrawals up to 8,000 PLN daily, now they give 4,000 PLN. I emphasize that a month ago everything was fine, account verified, withdrawals were made before the problem with no delays.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you let us know how long did your last successful withdrawal took to be processed?
• Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?
• Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

The last withdrawal took 24 hours, and I am using the same method as before; currently, two withdrawals are being processed—this has already taken over 72 hours—while another three, for 2,000 PLN each, are pending verification. I hadn't experienced any issues for over a year prior to this. However, ever since my account level dropped from 2 or 3 down to 1 (I don't know why), my withdrawals have been delayed.The drop in status level regarding priority and fast withdrawals is attributed to an automated system—something that is, to me, an obvious lie.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Markosmks,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila