Fugu Casino - Pelaajan kotiutus on viivästynyt kaksi kuukautta.

I initiated a withdrawal of €2,000, yet to this day I have not received it—despite having already deposited over €15,000. Whenever I inquire, they claim they are waiting for a response from the payment system and that they have sent repeated requests. I have endless proof of their inconsistency: one day they say the withdrawal will be returned to my account balance, and the next day they say I will receive the money shortly. At one point, I even received a message stating that the payment system had responded and the funds would be credited back to my balance—and that was two months ago. Now, however, they are once again claiming they are waiting for a response.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Iskkoooo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Yes, I have attached proof that my account has been fully verified and that I have successfully received withdrawals from the casino in the past.

However, my current withdrawal has been pending since March 30, and I have not received the payment. Since then, the casino has repeatedly claimed that the issue is related to their payment system, but nothing has changed for months.

In addition, they often ignore my messages or block communication instead of providing a solution. I have been waiting for my funds for several months without any progress.

I would also like to confirm that these winnings were not obtained using any bonus. I always play without bonuses.

Thank you for your assistance, and I hope this matter can be resolved as soon as possible.

Dear Iskkoooo,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka (miroslava.d@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear player,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Fugu Casino representative to join this conversation.

Dear Fugu Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.