FS Casino - Pelaajan kotiuttaminen on viivästynyt.

Dear hoanglegend,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have successfully passed the KYC verification?

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi Kristina,

I had successful passed KYC on 30 Nov 2021 before I made my first withdraw transaction. I chat with supporter many times and they told me that my transaction are processing by bank transfer and they couldn’t boost up. But its month and a half passed so far but everything is still same like the first day.

Thank you very much hoanglegend for your reply. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello hoanglegend,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Vulkan.bet Casino to join the conversation and participate in the resolution of this complaint.

We would like to ask Vulkan.bet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Dear hoanglegend,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be done without their cooperation.

I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

In the meantime, I recommend you to contact the Curacao Gaming Authority (certria@gaminglicences.com) and submit a complaint to them. It's not the best licensing authority but it has more options and tools to help players. Let me know if you need help filling out the form and how they replied (adam.m@casino.guru).

I wish I could be of more help.

Best regards

Adam

We’ve reopened this complaint as per the casino's request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

Dear Vulkan.bet Casino,

Can you please provide an update regarding this complaint?

Kind regards,

Adam

Hello all,

We'd like to confirm that the player received all the winnings.

Kind regards

Thank you for the information, Vulkan.bet Casino.

Dear hoanglegend,

Can you please confirm receipt of the payment and that the matter has now been resolved?

Kind regards,

Adam

Dear hoanglegend,

I would like to ask you once more to please respond and confirm if the matter has now been resolved. I will extend the timer for 7 days, please be aware that if we do not hear from you within this timeframe the complaint will be rejected.

Kind regards,

Adam