Fresh Casino - Pelaajan talletusta ei hyvitetä.

There is no crediting, although the funds were withdrawn from the bank account, there is a receipt confirming that the money was withdrawn, the casino did not credit the deposit for unknown reasons

Немає зарахування хоть кошти були зняти з рахунку банківського в банку є підтвердження квитанції що гроші були зняті казино не зарахувала депозит з невідомих причин

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Fresh Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you contacted your payment provider regarding the situation?
• Was it your first deposit in this casino?
• Please could you forward the payment receipt and any relevant communication between you and the casino support regarding the issue to tomas@casino.guru?

I hope we will be able to help you resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Already problems with the casino decided I will not play it anymore with such a deposit that I have to write a complaint. Support chat is terrible with players does not count at all and it is the same whether the deposit was counted or not the deposit was counted very terrible support chat not in 1 casino I also did not see a terrible support chat

Вже проблеми з казино вирішили більше грати в нього не буду з такими зарахування депозиту що я маю писати скаргу. Чат підтримки жахливий з гравцями зовсім не рахується і всерівно чи за рахувався депозит чи не за рахувався депозит дуже жахливий чат підтримки не в 1 казино я також жахливо чату підтримки не бачила

Thanks for the reply.

• Could you please share any evidence about the deposit not being credited?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Dear Alina69,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru