FortuneJack Casino - Pelaajan tili on suljettu ja voitot takavarikoitu.

I was using fortunejack casino for sportsbetting and after requesting withdrawal they asked me for kyc. I completed it succesfully and after that I got an email stating that all my winnings are cancelled and I am able just to withdraw my deposit amount because of multiaccounting. This accusation is completely false and when I asked them for any kind of proof of their nonsense they did not provide any, just stating that this is their final decision. I withdrawed my deposit amount and after that they closed my account and stopped responding to my emails without giving me any proofs of their accusations.

Hello MK0502,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with FortuneJack Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise when did you register into the casino?
• Does anybody from your household owns an account in this casino?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

I registered there about month and a half ago. No, nobody from my household owns an account there. The last time we spoke was yesterday when I asked them for a proof of their accusations and they didn't provide it, just stopped responding.

Hello MK0502,

Can you please forward the communication between you and the casino regarding this matter to nikolas.b@casino.guru before we would try to contact them?

Looking forward to hearing from you.

Regards,

Nick

No problem, I just forwarded the discussion

Hello MK0502,

Can you please clarify who is the person the casino associated you with - Nik*** Dur***?

I have no idea

Hello MK0502,

Did you ask the casino who is it as they claim in one of your e-mail that this user is associated with your account as well.

If there is any communication regarding this person, please forward it to me as well.

Looking forward to hearing from you.

Regards,

Nick

I already forwarded you discussion between fortunejack and me. We had no communication afterwards. I have no idea who is the person I am associated with according to fortunejack. They just nullified my winnings and didn't give me any proof of their accusations.

Thank you MK0502 for all the information provided. I will now forward your complaint to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello there,

Thank you MK0502 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask FortuneJack Casino for their help in resolving this complaint. We would like to know why the player's account was blocked and what can we do to help the player receive their winnings.

Thank you!

Thank you for providing us with the evidence FortuneJack Casino representative.

MK0502 the casino has provided us with sufficient evidence here in the thread on which basis they have justifiably closed your account. Due to that reason, this complaint will now be rejected. Thank you for your understanding.

Kind regards,

Peter