Fonbet Casino - Pelaajalla on vaikeuksia viivästyneen kotiutuksen ja KYC-vahvistuksen kanssa.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Fonbet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible? Can you log in?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Any other evidence may be shared with me via email at tomas@casino.guru, or you can post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

Thank you for your reply.

Yes, I can still access my Fonbet account and I can log in.

I initially received the bonus through a friend referral. I played with the bonus and completed the required wagering. After completing the bonus wagering requirements, I continued playing with my own balance. I mainly played live Blackjack, and this is where I accumulated the balance that I later tried to withdraw.

My current balance is approximately 401,150 HUF.

I did not use any other bonus to accumulate this balance after completing the friend referral bonus requirements.

I can provide screenshots and other evidence, including my account balance, withdrawal request, KYC documents and conversations with Fonbet.

Please let me know if you need any specific screenshots or additional information.

Best regards,

Oláh *****

Dear nuduska,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jana (jana.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Thank you very much, Tomas. I appreciate your help and cooperation. I will wait for Jana’s further communication.

Dear nuduska,

My name is Jana, and I will be your point of contact as we work together to address your complaint. I sincerely apologize for the inconvenience caused by the delay in processing your withdrawal. Please rest assured that I will reach out to the casino and make every effort to resolve this matter as quickly as possible.

I would also like to invite a representative from Fonbet Casino to join this discussion to assist in resolving your complaint.

Dear Casino, could you please provide clarity on the reason for the delay in processing the player’s withdrawal?

Thank you in advance for your cooperation and for assisting us in this matter.

Hi Jana,

I would like to add an update to my complaint regarding what has happened since then.

After completing the KYC verification, I was still unable to make a withdrawal. I contacted Fonbet customer support and the administration several times. At first, I was told that I needed to make a deposit using a different payment method in order to be able to withdraw. I did this.

After that, I was told that I could withdraw using cryptocurrency, but this also did not work. The system showed error code 111, stating that I had exceeded the single withdrawal transaction limit set on my account.

After this, the Fonbet administrator personally informed me that a daily withdrawal limit of 100 USD had been set on my account. I would like to emphasize that this was not a limit that I had previously been informed about. It was a limit that the administrator personally decided to place on my account.

I do not consider this 100 USD limit acceptable. There is approximately 400,000 HUF in my account, and this is an extremely low limit considering the amount I am trying to withdraw. It would make the withdrawal of my full balance take an unreasonably long time.

What makes the situation even more serious is that this 100 USD limit has not even been properly enabled for withdrawal. I am currently unable to withdraw even 100 USD. So the issue is not simply that the daily limit would make the withdrawal process slower. At the moment, I cannot initiate a withdrawal at all.

I would therefore like to add this new information to my complaint, because in addition to the original KYC and withdrawal issue, there is now also a 100 USD limit personally imposed by the administrator that is preventing me from accessing my balance.

Please take this new development into consideration when investigating my complaint.

Thank you very much for your help.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.