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I have proof that there is cheating in this casino and the games are fake at least in playNgo go legacy of dead and book of dead I filmed it with another cell phone. In both games the 3rd book runs one too far on the last roller. At first I thought it was a coincidence, but after the 20th time in a row it's no longer a coincidence, it's manipulated.

Ich habe beweise das in diesem casino betrogen wird und die Spiele gefälscht sind wenigstens bei playNgo go legacy of dead und book of dead hab es mit einem anderen Handy gefilmt immer bei beiden Spielen läuft das 3. Buch auf der letzten walze eins zu weit. Dachte erst an Zufall, aber nachdem 20ten mal in Folge ist das kein Zufall mehr sondern manipuliert.

Dear XxX1234,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

I have evidence that the slots are rigged and filmed it on my cell phone. I am happy to send it to you

Ich habe beweise das die slots manipuliert sind habe es mit meinem Handy gefilmt bin gerne bereit Ihnen das zuzusenden

Where can I send you the evidence?

Wo kann ich Ihnen die Beweise schicken?

If you believe that slot machines are set to have different RTP than you expected, please forward your entire game history to petronela.k@casino.guru. Please do not send any videos.

I can only send the videos that clearly show how they are rigged, but casino guru doesn't seem to care

Ich kann nur die Videos senden auf den klar hervorgeht wie diese manipuliert sind, aber scheinbar interessiert es casino guru nicht

Is not that we do not care but RTP can be properly investigated by checking the entire game history only. I hope you understand.

I'm not talking about the RTP but that the games are manipulated at playNgo

Ich rede ja nicht vom RTP sondern das die spiele beim playNgo manipuliert sind

Please understand, XxX1234, that we do not have ways of investigating if games are genuine or fake. If you wish to file an official complaint, please contact the casino's Licensing Authority as they have better resources to check into it thoroughly.

Please let me know if you need any assistance when filing the official complaint.

need support

Brauche Unterstützung

I sent you the link for the Licensing Authority in my previous reply. This is what the form looks like:

It's quite simple. Could you please advise when you complete it?

Dear XxX1234,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.