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Hi, I have been waiting for 3 days for my withdrawal of 1000 euros to be processed, none of the operators told me about the verification process, now I learned about this through google searches, I want to know what documents to send and I want to receive my money as soon as possible!

Salve, da 3 giorni aspetto che il mio prelievo di 1000 euro venga elaborato, nessuno degli operatori mi ha parlato del processo di verifica, ora sono venuto a conoscenza di ciò tramite ricerche su google, voglio sapere che documenti inviare e voglio ricevere i miei soldi al più presto!

Dear liotruct,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Not all casinos require verification for the first withdrawal or withdrawals of smaller amounts. I am sure that if it was necessary, the casino would ask you to provide the documents. Nonetheless, the casino is the best source of such information, and they are able to answer your questions about which documents are required.

Moreover, it’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you for your understanding.

Best regards,

Kristina

Hi, I have been waiting for 3 days for my withdrawal of 1000 euros to be processed, none of the operators told me about the verification process, now I learned about this through google searches, I want to know what documents to send and I want to receive my money as soon as possible!

Salve, da 3 giorni aspetto che il mio prelievo di 1000 euro venga elaborato, nessuno degli operatori mi ha parlato del processo di verifica, ora sono venuto a conoscenza di ciò tramite ricerche su google, voglio sapere che documenti inviare e voglio ricevere i miei soldi al più presto!

I will wait as you wrote previously and let you know if there are any updates, thanks for the availability

Attenderò come lei ha scritto in precedenza e le farò sapere se ci sono aggiornamenti, grazie per la disponibilità

So the withdrawal request was processed on June 3, but to date, June 10, still nothing in my account, how should I behave?

Allora la richiesta di prelievo è stata evasa giorno 3 Giugno, ad oggi pero, giorno 10 Giugno ancora nulla nel mio conto, come mi dovrei comportare?

Unbelievable, after a week waiting for the money in my bank account, they credited me the money back to the fezbet account, a nightmare to get my money, I ask for help please

Incredibile, dopo una settimana ad aspettare i soldi nel mio conto bancario, mi hanno accreditato di nuovo i soldi sul conto fezbet, un incubo per avere i miei soldi, chiedo aiuto per favore

Thank you for keeping us updated, liotruct. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?

All solved, after almost two weeks, I received the money, I do not recommend the site anyway

Tutto risolto, dopo quasi due settimane, ho ricevuto i soldi, sconsiglio il sito comunque

Awesome news, liotruct. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.