FatPirate Casino - Pelaajan kotiutus on viivästynyt.

I have made 4 withdrawals since 13th October, 1 of them got cancelled and I was told it was the bank itself. I rang the bank and they said they hadn't cancelled anything! So I had to withdraw again, told it'll be priority. This was on 21st and it's still pending! My other withdrawals were all processed on 17th,18th and 19th. I still haven't received any of my winnings. I've contacted customer service several times, have been told it's been escalated and that someone would be in touch with me ASAP...this was Thursday afternoon.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask a few questions to clarify your situation.

• Which payment method did you choose for your three withdrawal requests processed on the 17th, 18th, and 19th of October?
• Have you used only one payment method to deposit funds into this casino, or have you used several different methods?
• Has the casino suggested any alternative ways for you to withdraw your winnings?
• Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Hello Veronika, I used Visa for my withdrawals. I have used the same payment method each time, only difference being is I lost my card so only my long number changed. I tried to use Revolut bank transfer, as I was told this was quicker but I wasn't advised this by fatpirate. This is the first time I have made a withdrawal with them. I spoke to someone on Live Chat as I wasn't sure if my account needed verifying which I was told that it doesn't need verification and if it did that someone would be in contact, which no one has been in contact so I'm assuming all is OK. My last withdrawal got cancelled again today, I withdrew it again and within about 20 minutes I got an email to sat it had been cancelled again. Spoke to Camila who said that she has escalated my case and that someone would be in contact very soon. Only email I've had off them is Camilia emailing to let me know my withdrawal was cancelled again this afternoon

Hello, just an update. I've spoken to Fatpirate again this morning. I will attach the screenshot of what they have said

Hello, it's been 5 days since I posted an update on here and no one has got back to me. I've spoken to Fatpirate again and still being told they'll email as soon as they have sorted it. Have you got any updates on your end? Thankyou

Thank you for reaching out, and I sincerely apologize for the delay in responding. We are currently managing over 900 active complaints. While we strive to reply as quickly as possible, it is not always feasible to address all messages immediately. We have a 7-day response window for each complaint and will always get back to you as soon as we can. Thank you for your patience and understanding.

I'm glad to hear that your withdrawal request has finally been processed. Please let me know once you receive your winnings, or if any difficulties occur.

Good afternoon. Oh no, that's absolutely fine! Understandable having to deal with alot of complaints. My last withdrawal was processed this morning and went straight in, so that's a good sign. I will keep this open until I receive my withdrawals that were processed 3 weeks ago

Thank you for being so understanding. May I ask if you have received any new winnings in the meantime?

Hello Veronika. I have received 1 of my withdrawals so far, I have been told that my last 3 were blocked by my bank, so I'm going to call my bank today. I will let you know how I get on

I have rang my bank, and they have looked at the system and they haven't declined any incoming payments so I've contacted Fatpirate again to see what is going on

Thank you for the update. Could you please confirm whether the three cancelled transactions have been returned to your casino account? Additionally, have you submitted any new withdrawal requests in the meantime? If so, please let me know which payment method you selected for these withdrawals.

Hello Veronika. No, the money hasn't gone back into my casino account. I have emailed them and told them this, but I keep being told to withdraw the money again even though I've told them it isn't in my account 🤦🏼‍♀️

Dear Shireen1990

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jana (jana.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear Shireen1990,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite FatPirate Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Good morning Jana. £500 of my money went back into my Fatpirate account on Monday, I went to withdraw it and was unable to as it states I have to wager it first! I contacted Fatpirate and I was told someone would be in contact for my bank details so it can be done manually....no one has been in contact with me. 2 months now and I've only received 1 of my withdrawals

Dear Shireen1990,

We were not able to locate your account from the given email address. However, next time, we kindly suggest you to please share the registered email address as that helps us to locate your account to help you further accordingly.

Following a review of your account in relation to your concerns, we would want to inform you that your withdrawal from November 22, 2025, for 500 GBP, has been successfully processed, and the funds were dispatched from our end on November 23, 2025.

The funds may take between 3 to 5 business days to reflect in your account, however, this timeframe is contingent upon the payment method utilized and the standards of your bank.

We would also want to inform that at this moment, we do not observe any pending withdrawals or an active balance associated with your account. 

We hope this helps clarify the matter for you.

Our team wishes you all the best for your future activities.

Best regards,  

FatPirate team.

Dear Shireen1990,

please keep us updated when you receive your funds.

Good morning, yes £500 went back into my account which I withdrew and it went straight into my account so thankyou for that. I am still missing £1000 so I'm awaiting for that to go back into my account so I can withdraw it. Hopefully it'll go in soon

Good morning Fatpirate I am still waiting for fatpirate to get back to me about the rest of the money not being back in my account. I'm still waiting for another £1000 to go into my fatpirate account so I can withdraw it

Good afternoon, as my previous reply states I received my recent withdrawal on 23rd the day after I made the request. I have now received 2 of my payments, so still awaiting the last 2 to either go into my bank or back into my fatpirate account as the last one did. I have attached screenshots with proof of the withdrawals and also payments IDs

Dear Shireen1990,

We noticed you shared screenshots with multiple withdrawal transaction which is completed.

However, on November 30, 2025, we did requested you to share the transaction ID of the withdrawal request which you believe you have not received yet in you bank account. This will help our relevant team to investigate further accordingly.

We kindly await for you to provide us with the transaction ID or at least share the screenshot pointing out the withdrawal request you are referring to.

We are looking forward for your details to proceed further.

Kind regards,

FatPirate Casino team.

I don't know which withdrawal I am missing as all four say completed, but I have received only two of them so I'm unsure how I'm supposed to know which ones I have received and which ones I haven't.

Thankyou, I will contact my bank with the ARN numbers and I will get back to you. There should be 4 though as I've made 4 withdrawals.

Dear Shireen1990,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I am contacting my bank in the morning and I will write on here as soon as I have an update

I am going to call the bank again on Friday

I have spoken to my bank, and the 2 payments that I have received are from 13th and 14th. There's no other payments or incoming payments from fatpirate so I am still missing £1000

Dear Shireen1990,

thank you for the update. Do you have a bank statement or any other proof from the bank confirming that only two payments were received from the casino?

Dear Shireen1990,

thank you for submitting the attachments.

Dear FatPirate Casino representative,

could you please review the attachments provided above by the player? The player states that only two payments have been received from your side and that the third payment is still missing.

Thank you for your cooperation.

Kind regards, Jana

Dear Shireen1990,

We have sent an email to your registered email address, requesting you for your bank statement.

We kindly request you to please attach your bank statement for the entire month of October and November 2025, only in PDF format. 

Additionally, please ensure that the document has not been edited or modified no information has been hidden. We need to see each and every transactions. Kindly upload the PDF in its original form. Thank you.

Please attach your bank statement and send it to us via same email.

We are looking forward for your update. 

Kind regards, 

FatPirate Casino team.

Good morning Fatpirate. As requested I have attached my bank statements from October and November 2025 to the email I received from yourselves this morning

Dear Shireen1990,

Thank you for providing the requested bank statements. We have shared the statements with the relevant team for further investigation and we will make every effort to share an update at the earliest opportunity. 

We sincerely appreciate your patience, understanding, and cooperation. Thank you very much.

Kind regards,

FatPirate Casino team.

I checked my Fatpirate account and £500 has gone back in. I've managed to withdraw it, so I will write on here when I receive it

Dear Shireen1990,

thank you for the update. Please keep us updated when you receive your funds.

Im still waiting for the withdrawal to be processed, hopefully it'll go in this week

The last £500 has now gone into my fatpirate account. I'm just waiting for my withdrawals to be processed and received

Dear Shireen1990,

thank you for the update. Please keep us updated of any new development.

Hello Jana, I received 1 of my payments this morning so just waiting for the last one

Dear Shireen1990,

thank you for the update. Please keep us informed when you receive the last payment.

Dear Shireen1990,

Upon our relevant team's review related to your bank statement provided on January 14, 2026. We noticed, your bank statements end November 17, 2025. 

Therefore, could you please share another bank statement from November 17, 2025 till January 17, 2026. We kindly suggest you to please attach the requested bank statement by replying to the same email we sent you on January 26, 2026. 

Once again a reminder, we kindly request you to please attach your bank statements only in the PDF format. 

Please ensure that the document has not been edited or modified no information has been hidden. We need to see each and every transactions. Kindly upload the PDF in its original form. Thank you.

We are looking forward to your update. 

Kind regards,

FatPirate Casino team.

It's been a week since I made my last withdrawal and it still hasn't been processed

Dear FatPirate Casino representative,

I hope this message finds you well. I would greatly appreciate it if you could provide clarification on the status of the player’s funds, as it appears they have not yet been released. Could you please shed some light on the reasons behind the delays in the player's withdrawal process? Thank you for your assistance.

Just an update, I am still waiting for my last withdrawal. 10 days now. I don't understand what's taking so long

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Shireen1990,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jana