FatPirate Casino - Pelaajalla on ongelmia pelin toimintahäiriöiden kanssa.

Good day,

Since November 29th, I've been having a problem with the game Chilli Picante. I was playing free spins with my Eestgutjaben account at 50 cents per spin. However, the free spins aren't starting; the page is stuck at 95%. Support keeps sending me a standard reply saying they'll help, but nothing ever comes of it, not even by email. I've already tried all the suggested solutions: clearing the cache, starting in incognito mode, using a different device—nothing worked.

The game progress is also faulty and keeps jumping from 13:24 to 13:54.

Guten Tag,

seit dem 29.11. habe ich ein Problem mit dem Spiel Chilli Picante. Ich habe dort mit meinem Eestgutjaben auf 50 Cent pro Umdrehung Freispiele gespielt. Diese starten aber nicht die Seite hängt bei 95%. Der Support sendet mir immer eine Standardantwort dass mir geholfen wird es kommt aber nichts auch nichts per Mail. Alle Lösungsvorschläge habe ich schon ausprobiert. Cache gelöscht, im Inkognito Modus gestartet, anderes Gerät benutzt nichts half.

Mauch der Spielverlauf ist fehlerhaft und springt immer von 13.24 Uhr auf 13.54

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Dancingbee91,

Thank you very much for submitting your complaint. I’m sorry to hear about the ongoing issue you’ve been experiencing with the Chilli Picante game.

To better understand the situation and move forward, could you please clarify a few points for us?

• When the free spins get stuck at 95%, do you receive any error message at all, or does the loading screen simply freeze?
• Have you tried opening other games during the same period, and if so, do they function normally?
• Could you also specify what the disputed amount represents? For example, is it the value of the free spins, potential winnings, or another balance that should have been credited?
• If you have any screenshots or communication with support, please share them here or forward them to [email protected].

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela