Fan-Sport Casino - Pelaajan tili on suljettu maksun viivästymisen vuoksi.

Dear team casino guro

i deposit 4218 usd and bet casino roullete 4218 usd and i win . fully met all wagering requirements and won my earnings legitimately through bets on roulette and football leagues such as the English Premier League and the Italian League.

However, since submitting my withdrawal request, I have been subjected to intimidation tactics and excessive, unjustified delays. Your team has continuously fabricated baseless reasons to avoid processing my payout. Over the past days, I have submitted more than ten different photos and documents, in multiple variations, to comply with your requests. Yet, every three days, I receive additional requests for two more documents, making the process deliberately impossible.

I took a significant financial risk by wagering my entire balance in casino games. What if I had lost? Fortunately, I won fairly,

However, instead of approving my withdrawal, you kept making absurd and unreasonable demands, including:

• Colored photos of my national ID card (both sides) or passport (not scanned or screenshotted).

• Photos of my ID on a different background and from a different angle.

• A selfie holding my ID next to my computer screen showing my inbox messages from your security department.

• Screenshots from my cryptocurrency wallet showing wallet number, email, and full transaction history (not cropped or edited).

• Utility bills from the last 3 months, even if I am not the one paying for them.

• Photos of my driving license (both sides).

• A selfie holding a paper with the current date and a random code (66FJ36) while ensuring my face and all data are clearly visible.

This is completely unacceptable. After exhausting all possible excuses to delay my withdrawal, you are now inventing ridiculous verification steps to justify not paying me. Your tactics are nothing but a clear attempt to scam players out of their money.

And in the end they closed my account, it's very ridiculous

Dear Redo99,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Fan-Sport Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• How did you learn about your account being blocked?
• Could you please advise how the casino justified the blocking of your account and confiscation of your winnings?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Sir tomas

I find it strange that I wagered and risked my entire deposit of $4,200 in a casino game, and fortunately, I won. If I had lost, would the site have refunded my money? It is truly unfair that my winnings of $8,400 have been confiscated for unreasonable reasons.

The GCB authority holds responsibility in such cases, and I have all the necessary evidence to support my claim.

• My money was claimed on 2/20/2025 and my account was blocked on 03/03/2025 after 11 days of verification.
•  For more than 11 days, I have complied with all verification requests and submitted every document you asked for, despite the excessive complexity of the process.

After failing to find a valid reason to deny my withdrawal, I am now being falsely accused of financing terrorism, having multiple accounts, and conspiring with organizations. I have even been threatened with a report to Interpol. This is completely unacceptable.

• Is this happening simply because I won? This situation is beyond unreasonable, and I demand that my rightful winnings be processed without further delay. I expect fair treatment and adherence to regulations.

I find it extremely suspicious that the same message I received has been sent to multiple winning players. After searching on Google, I discovered that other customers who won have been accused of the same things—funding terrorism, having multiple accounts, and collaborating with organizations.

Thanks for your reply and provided information.

From the information you provided, the accusations don't seem to include 'terrorism'

From the record you provided you bet on both black, red, and zero, which means you didn't risk your funds.

• Could you please advise whether you made any bets in which you risked your funds in the casino and how much you wagered altogether?

Hello,

sir thomas

I would like to clarify that I placed a bet of €4,022 (equivalent to my full deposit of $4,217 after conversion to euros) on roulette. As shown in the attached record, I placed bets on number ranges 13-24 and 25-36, along with a small bet on zero.

This means I took a significant risk, as any result outside my selected number ranges (such as 0, 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12) would result in a total loss of my wager. Therefore, I was at risk of losing all the funds I placed in the bet.

Additionally, I also placed bets on matches in the Italian and English leagues with an additional amount. You can review my betting records to verify this.

Furthermore, my bet on zero had a very low payout. If I had won that bet, I would have only received €792, which is significantly less than my total wager of €4,000, meaning I was still taking a major risk.

2 - site response is nothing but false accusations and an attempt to justify the unjust withholding of my winnings. After 11 days of extensive verification, providing every requested document and undergoing an unreasonable process, you failed to find any valid reason to deny my withdrawal.

Now, after exhausting all possible excuses, you falsely accuse me of account linking and software manipulation—claims that are entirely baseless and unproven. If you had any real evidence, you would have presented it long ago instead of dragging out the process with unreasonable document requests.

This is a clear violation of gambling regulations, and I will not tolerate such fraudulent tactics. Your threats regarding the Interpol are laughable and only further prove that you are attempting to intimidate me rather than follow fair procedures.

Thanks for your patience Redo99.

I apologize for making an erroneous statement regarding your gameplay, despite clear evidence. I should have identified the bet to be low risk, instead of no risk to you.

I will now transfer your complaint to my colleague Michal (michal.v@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Redo99,

My name is Michal and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Fan-Sport Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Michal

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello sir Michal

I am a victim of Fansport, a website that ruined my life and stole my money through fraud. Here is my story with solid proof so no one else falls into this trap!

I risked all my money on their games, and luckily, I won $8,400. But when I tried to withdraw my winnings, the site refused to pay. They kept asking for verification documents, and I sent them everything they requested, including difficult and sensitive photos. Still, they had no excuse left, so they simply banned my account and stole my winnings!

This is how scam websites operate—they lure you in with promises, but when you win, they make excuses and keep your money. Do not trust this site! Stay away from it!

This website has caused me severe financial and psychological distress, and I will never give up on my right. If you have had a similar experience, don’t stay silent! Share your story and warn others before they become victims too.

Dear Redo99,

I have tried to contact the casino outside of this thread, through multiple contacts. I am setting one last timer. Thank you for your patience.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

Given that the casino is licensed under the Curaçao Gaming Control Board, which currently does not have a formal procedure for handling complaints, there is no regulatory authority to escalate this matter to. I understand this is not the outcome you were hoping for. However, as previously mentioned, the unresolved status of this complaint will negatively impact the casino’s rating, potentially encouraging them to reconsider their approach. If the casino chooses to respond in the future, we will reopen the complaint and notify you by email.

Best regards,

Michal V

We’ve reopened this complaint at the request of Fan-Sport Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

I have received the following message from the casino:

Dear Redo99,

We would like to inform you that your winnings have been cancelled due to suspicious activity. After the verification process, our security team detected certain violations, based on which further actions were taken.

Your winnings have been blocked, however, all funds deposited into your account have been made available for withdrawal.

All rules are clearly stated on our website.

Please refer to Section 1, Rule 23 on our website for more information

The rule:

23. Should the bettor commit fraud in respect to the bookmaker (such as the registration of multiple accounts, the use of automated betting software, arbitrage betting, if the betting account is not used for betting, the improper use of loyalty schemes, etc.), the bookmaker reserves the right to stop such fraudulent actions by:

bet cancellation;

closure of the customer’s account with the balance being refunded;

filing a claim to a law-enforcement agency.

Thank you for your understanding, and we wish you a great day!

Sincerely,

The FANSPORT Team

Could you comment on this?

Mr. Michel, thank you for your attempt to help, but unfortunately there are very serious and major problems. Even deducting 2,000 casino points is not enough, given the seriousness of the matter.

I am writing to express my deep disappointment with the unjustified and illogical response I received from your platform. I participated in a roulette game, which is entirely based on luck, and I took a huge personal risk by betting all my money. Fortunately, luck was on my side and I won $8,400.

What surprises me is that you claim my winnings are "not legitimate" and even suggest reporting me to law enforcement. I must ask a simple question: Would you have done the same if I had lost?

Is losing considered "legal," but winning suddenly becomes a "crime"?

Furthermore, you requested more than 11 documents and images from me—many of which were extremely difficult to obtain. Despite this, I submitted everything as requested, in full cooperation. And yet, in the end, my account was banned as if I had committed fraud.

To be honest, your entire response could be summed up in one simple sentence:

"We won’t pay you. Period."

The rest feels like an attempt to cover up an unfair decision with weak justifications.

I respectfully ask you to reconsider your decision and honor the payout I rightfully earned, according to the rules of your own game.

You also claimed that my deposit was fully refunded—this is simply not true. I deposited a total of $4,217, but only around $3,031 was returned, as clearly shown in my account activity. I was only allowed to withdraw $300 per day, making it impossible to recover my full deposit. That means $1,231 is still missing, and no valid explanation was given.

So let’s be clear:

I followed all your rules.

I provided over 11 documents you requested.

My account was still banned without justification.

My full deposit was not refunded.

And I am currently owed $5,400, which is rightfully mine.

Dear Fan-Sport Casino,

Would you be able to explain the alleged suspicious activity of the player to us in more detail?

Dear Redo99,

I have contacted the casino internally and asked them to comment here in the thread. I will be setting one last timer for them to answer. Thank you for your patience, and I apologize for the delays.

Dear Redo99,

Following a review by Security Department, we have detected a violation of our Terms and Conditions. As a result, your account has been suspended and your winnings have been cancelled in accordance with Rule 23 of our rules.

You can review the full version of our rules at the following link:

https://fan-sport.cc/ru/information/rules/terms/1

Rule 23 states:

Should the bettor commit fraud in respect to the bookmaker (such as the registration of multiple accounts, the use of automated betting software, arbitrage betting, if the betting account is not used for betting, the improper use of loyalty schemes, etc.), the bookmaker reserves the right to stop such fraudulent actions by:

• bet cancellation;
• closure of the customer’s account with the balance being refunded;
• filing a claim to a law-enforcement agency.

We appreciate your understanding.

Kind regards,

FANSPORT

Dear Fan-Sport Casino,

Would you be able to provide me with a more detailed explanation as to what exactly seems to be the issue? I understand the exact term that seems to be breached by the player, but I need concrete evidence and/or information. Please, send me an email with all of the information you consider necessary at michal.v@casino.guru

I will be waiting for your email.

Hello sir Michal

Please Mr. Michel review my complaint from the beginning because I am mentally ill. 3 months of waiting for a site that deprived me of my money

express my deep dissatisfaction with how my complaint has been handled. I took full financial risk by depositing my own money and playing on your platform. After legitimate gameplay, I managed to win $8,400, only to be shocked when my winnings were denied and my account was closed without any valid justification.

Despite submitting more than 13 documents, including various forms of proof and screenshots, my account was terminated arbitrarily. This is not only unfair but also raises serious concerns about the integrity of your operations.

Let me ask you plainly:

If I had lost in a game of roulette — which is entirely random and based on chance — would your site have returned my money?

absolutely not.

So why is the account only closed when a player wins?

My funds are 100% legal and legitimate, and I strongly demand the immediate release of my winnings and an end to this evasive behavior. If this issue is not resolved promptly, I will be forced to escalate the matter through legal and regulatory channels.

Dear Micha,

We have sent you a message to your email with more detailed information and the current status of the situation.

Thank you in advance.

Hello

Sir michal

Honestly, this feels like organized crime or a robbery network — the only difference is that you're disguised as a gambling website. Do I have any connection with the company provider Pragmatic Casino that allowed me to bet and win by chance — $8,400? Or any relation to Premier League players?

• Let’s assume I had lost my money — $4,217. Would you have claimed that I violated any rules and refunded my money?

Or is a "violation" only claimed when I win, while losing is simply considered compliance with your rules?

You’ve destroyed my life. I’ve been waiting for months. I swear to you — you will be held accountable.

Dear Redo99,

This is the summary of the message I have received from the casino.

Your account was restricted due to multi-accounting and exploiting arbitrage, with multiple accounts showing identical behavior from the same device and IP. All bets were voided, and unfair winnings were removed as per the Terms and Conditions. The account remains restricted for betting but is open for withdrawals of the original deposit. You have a remaining balance eligible for withdrawal, though the last request was made on April 25th, with no further requests submitted as of May 30, 2025.

Sidi's website did not pay any legitimate profits. However, my deposit balance was $4,200, and I had $1,197 left in my account. He canceled all my legitimate funds. I swear to you that I did not break any laws.

• I placed a roulette bet of $4,200, which is purely a game of chance, not arbitrage. There is no pattern, no advantage gained from prior knowledge—just random luck. Accusing me of exploiting a system in such a case is illogical and baseless.

• One of my key bets was on a Premier League match, specifically betting on total goals scored. This is a common and standard market offered on your platform. It does not involve any advantage or manipulation — it is a straightforward gambling wager based on chance and public sporting events.

• If such a bet were truly considered illegal or abusive under your rules, you should not offer it at all. The logic is simple :If you consider betting on goals in a football match to be "exploiting," then it should be clearly stated in your Terms and Conditions, and the option should be removed from your site.

Dear Fan-Sport Casino,

I have sent you an email, requesting further proof. I will be waiting to hear from you.

Hello dear Michal,

I’ve replied to your message that was sent to us by email.

Have a great day!

Thank you for your time and for trying to help without asking for anything in return

Mr. Michel, this complaint has been pending for 3 months. No problem. But just know that if I had lost the $4,217 deposit in a game of chance casino roulette, this complaint wouldn't even exist now .

All of this is just because I won in a game of chance where a ball is thrown random among 37 numbers. I got lucky and won. But what if I had lost? Would the site have refunded my money? Or closed my account?

Or would they have told me that I violated the site’s rules because I lost $4,217 — that I used methods, software, and multiple accounts — just because I lost $4,217?

Mr. Michel, the account statement clearly shows both deposits and withdrawals. deposit 4217usd , $300 withdrawal ten times equals $3,000, in addition to another $1,198 withdrawal.

please fansport Please note that I will be forwarding all messages to the Gaming Control Board, as I have been psychologically devastated by this situation.

Dear everyone,

I apologize for my late reply. I need more time to investigate. I will inform you as soon as I have new updates.

Hello Michal

casino Please pay me my legally owed funds without further delay. The roulette game is a pure game of chance, 100% luck-based, with high risk and no inherent advantage or strategy. You are placing yourselves in a difficult position by withholding my rightful winnings.

University of Nevada, Las Vegas

https://digitalscholarship.unlv.edu/cgi/viewcontent.cgi?article=1026&context=honors_theses&utm_source

Hello Redo99,

We would like to update you that due to Michal, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Michal has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Michal will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Hello Redo99,

I apologize for the late reply. I am now going to fully commit to resolving this complaint. Do you have any updates you would like to share with me, or is the situation still the same?

Hello

Thank you for replying to me despite being on your vacation, Sir Michal

Unfortunately, it's been 4 months since I opened my complaint, and the site still refuses to pay my stolen winnings. I risked my entire deposit of $4,217 and won $8,400.

All of this simply because I won in roulette a game of pure chance and high risk, which everyone knows.

I kindly request the site to pay me my rightful winnings.

This situation has severely damaged my mental and emotional well-being. Enough with the harm — please Paid my money .

Dear Redo99,

I have been informed by the casino representative that you have withdrawn your deposited funds (without winnings) in full. Can you confirm this?

Hello Michal

Yes, the casino has imposed a withdrawal limit of $300 per day, which cannot be exceeded — even for withdrawing my own deposit.

However, I am requesting the full remaining amount of $4,200 to be paid out, sir. Otherwise, Or close the complaint without a resolution.

Sir Michel, I only want you to address the specific matter I have raised repeatedly, but which has been met with no real attention.

Since I took a risk in a high-variance, luck-based game — and as you are clearly a casino expert and analyst I ask you: would the site have refunded my deposit if I had lost?

The complaint has now been open for nearly 5 months simply because I won in a gambling game. Yet if I had lost, my deposit would have been gone without question.

I clearly left the casino with no room for doubt, despite their repeated requests for difficult documents and photos every three days I submitted everything. The verification process dragged on for more than 15 days. The whole situation is strange.

Dear Redo99,

I understand your frustration. I have now asked the casino to provide me with evidence that would support their accusations. I am waiting to hear from them. If they fail to do so, I will be closing this complaint as unresolved.

Hello Michal,

We have responded to your request via email. Please check your inbox.

Best regards,

Thanks sir Michal

Fansport company representative, please, you cannot fabricate illusions because I won in the casino roulette. If there was any fraud, you can speak with the provider Pragmatic and verify it. More than 5 months of suffering... just because I simply won 8400 usd. This will remain a shameful stain on you forever.

And anyone who sees this complaint and bets with this site will face the same fate. I risked all my money. If I had lost, I would have just been considered a regular player. But because I won, I am now accused of using accounts, programs, and other methods.

But Mr. Michal knows very well what is happening.

I would like to confirm that the bet placed on February 20, 2025, on the game Immersive Roulette Deluxe, as shown in the attached image, 

pragmatic provider

Round ID: #131051396110008

Game ID: #6452998610

Winning number: 23

Roulette is a well-known game of chance and high risk. Everyone understands it relies on luck, not any guaranteed strategies or manipulation. Therefore, any refusal to pay out my winnings using vague or false justifications is completely unfair and unjustified.

I have already complied with all your verification requests, submitted all documents and proof of identity, and patiently waited for months. There is no reasonable excuse for withholding my legitimate winnings.

Dear Redo99,

The casino did not provide me with any evidence that would support their claim. I have no choice but to close this complaint. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach.In case the complaint will be reopened, you will be notified by email.

Given that the casino is licensed under the Curaçao Gaming Control Board, which currently does not have a formal procedure for handling complaints, there is no regulatory authority to escalate this matter to. I understand this is not the outcome you were hoping for. However, as previously mentioned, the unresolved status of this complaint will negatively impact the casino’s rating, potentially encouraging them to reconsider their approach. If the casino chooses to respond in the future, we will reopen the complaint and notify you by email.

Best regards,

Michal V