Fairspin Casino - Pelaaja ilmoittaa alhaisesta RTP:stä ja voitoista.

Is anyone having a problem with the games at fairspin casino, like very low RTP (unusual) or very low winning frequencies (bonuses) unlike usual. I know that sometimes you win and sometimes you lose, but losing at this casino is becoming very guaranteed, which is unusual. Please note that they are excellent at paying, but....

Alguém esta a ter algum problema com o jogos na fairspin casino , do género RTP muito baixos (fora do habitual )ou frequências de ganhos ( bonus) muito baixos diferente do habitual . Sei que umas vezes ganhamos e outras perdemos mas o perder neste casino está a ficar muito garantido o que nao era normal . Fica a nota de que sao excelentes a pagar ,mas....

Dear Winner888,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me at veronika.f@casino.guru if there is anything else I could do for you regarding your complaint.

Best regards,

Veronika

Dear Winner888,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello Veronica,

I know that the subject is delicate to prove, and I understand that we are not always happy with the result (whether in betting or slots) however they (casinos) do not seem to like (diggers) very much their target audience are compulsive gamblers and when they detect them something magical happens, I have other accounts in other casinos and fortunately it has gone well, payments on time without ever having had major problems. Last but not least, most of them (casinos) may not be able to prove it, but they work magic on the system (slots / video games). That's my opinion.

Ola Verónica,

Sei que o assunto é delicado de provar, e compreendo que nem sempre ficamos felizes com o resultado ( seja nas apostas ou slots ) no entanto eles ( casinos ) nao parecem gostar muito de ( diggers ) o seu publico alvo sao os jogadores compulsivos e quando os detetam algo mágico acontece, tenho outras contas em outros casinos e felizmente tem corrido bem, pagamentos no prazo sem nunca ter tido problemas de maior. Por último ,reforço , na maioria ,eles ( casinos ) posso nao conseguir provar mas fazem magia no sistema ( slots /jogos de video) . Fica a minha opinião.

To properly address your concerns about the fairness of the games and RTP (return to player), we need concrete evidence to investigate further. The most effective way to do this is by reviewing your complete game history from the casino. This data will allow us to assess the outcomes of your games and determine if anything unusual occurred.

Please forward your full game history to veronika.f@casino.guru at your earliest convenience. Without this information, it is challenging to evaluate your claims or take further action regarding your complaint.

If you have any other questions or additional information to share, please do not hesitate to reach out.

Hi Veronica

I don't have access to the complete game history, I know that on other platforms we have access. I spoke to an assistant and the only history I have access to is from a membership program that has no value in this case.

Ola Verónica

Nao tenho acesso ao histórico completo de jogo, sei que noutras plataformas temos acesso . Falei com um assistente e o unico histórico a que tenho acesso é de um programa de filiação que nao tem qualquer valor para o caso.

Dear Winner888,

Thank you for your continued communication regarding your complaint. After carefully reviewing the information provided, we regret to inform you that we must reject your complaint due to insufficient evidence.

We understand your frustration and the experience you've shared, but without concrete proof of unfair practices, we cannot take further action at this time.

However, if you come across any evidence in the future that could support your case, please feel free to reach out to us, and we would be happy to reopen your complaint for further review.

Thank you for your understanding.

Best regards,

Veronika

Casino.Guru