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I am filing this complaint because my withdrawal has been pending for over 35 days and has still not been processed.

Before requesting the withdrawal, I had already submitted all required documents, and my account was fully verified and approved. Therefore, there were no outstanding verification requirements at the time the withdrawal was requested.

The casino’s stated withdrawal timeframe is 7–21 days. My request has significantly exceeded this period, yet I have not received my funds.

I have contacted support multiple times. I was repeatedly told that my withdrawal is under review by the financial department and that I should wait. At the same time, I was also informed that if my account details are correct and I have followed the Terms and Conditions, then everything is "on track," which confirms there are no issues with my account.

Despite this, no payment has been made and no clear timeframe has been provided. Support has also confirmed that they are unable to influence or expedite the process and cannot give any estimate for completion.

At this point:

• My account is fully verified and approved
• The withdrawal is far beyond the stated processing timeframe
• No issues or restrictions have been communicated
• No resolution or timeline has been provided

I am simply requesting that my withdrawal be processed and paid without any further delay.

I kindly ask Casino Guru to intervene and assist in ensuring that my withdrawal is completed as soon as possible.

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Dear Spaffle,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we’ve received many complaints about delayed withdrawals from this specific gambling establishment. Despite numerous cases submitted, the casino has decided to adopt a No Reaction Policy approach in response to all our attempts to negotiate any issues.

I can only imagine how frustrating it must be to wait for your money without any feedback on when you’ll receive it, and I genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to petra.h@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards

Petra