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On 26/12/2019 around 1:00 pm during a game of the book of dead I was in a bonus and I was winning € 843 all of a sudden I closed the page I went back into the slot but there was no more winnings and to date no there is no session won by me

In data 26 / 12 /2019 verso le ore 13 durante una partita alla book of dead ero in bonus e stavo vincendo 843 € ad un tratto mi sine chiusa la pagina sono rientrato nella slot ma non c'era piu la vincita e ad oggi non esiste nessuna sessione vinta da me

Hello Luca.

Thank you very much for submitting your complaint. We will do our best to resolve your case. Have you contacted the casino regarding this issue? Have you received any explanation?

Dear @Luca,

Thank you for raising this.

As we can see from our correspondence, we have already replied to you more than ten times regarding this issue and we also have a copy of your email to us, that you were thanking us and that in your opinion maybe there was an issue from the game provider, although our findings do not confirm this.

As a conclusion you were thanking us from your heart and you said that you were happy to continue playing to our Casino.

So we would like to ask you what lead you to raise this complaint here, after the above communication we had?

Kind regards,

Evobet Casino

Today I closed the casino guru account I contacted them previously at the bonus that you credited me you can see it if you want. However, given my deposits and my winnings, I definitely closed the account and accepted those € 50 because I knew that the real win of € 843 would never have been seen.

Oggi ho chiuso il conto casino guru li ho contattati precedentemente al bonus che mi avete accreditato lo potete vedere se volete. Comunque dato i miei depositi e le mie non vincite ho chiuso definitivamente il conto ho accettato quei 50 € perché sapevo che la Reale vincita di 843 € non l'avrei mai vista

I thank casino guru for the work done towards me I am only sorry I did not notice the bad evobet score before. Thanks again

Ringrazio casino  guru per il lavoro svolto nei miei riguardi mi dispiace soli non aver fatto caso prima al pessimo punteggio di evobet. Grazie ancora

Hello Luca.

Thank you for using the Casino Guru complaint resolution center. We will now mark it as 'resolved' in our system.

Best regards, Jozef