DuckyLuck Casino - Pelaajan kotiutus viivästyy useita kertoja.

They keep rejecting my withdrawal request for bitcoin. First they said I would have to wait until may 8th to submit it due to limits and then they said well now the 14th and now they are saying i have to wait until the May 22nd. I have multiple conversations with agents saying that I was correct and that they made a mistake and I should be able to withdrawal using bitcoin and their was an error on their part and they would send me an email when it was fixed. That was last week and no email and nothing fixed and they keep pushing back the date I can make a withdrawal using bitcoin. I have all the screenshots from chats with agents. I have more screenshots available if needed. Thank you for any help

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Dear Dbone85,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Could you please confirm how much is your current weekly withdrawal limit?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Yes. I've made multiple withdrawals before. My weekly limit is $5k. Daily is 2.5k.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Dbone85,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila