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Lucky duck as promised me a refund for months now due to not following the Responsible Gaming Commission rules and regulations. They told me it would take between August 17 and September 17 to receive the refund. I still have not received it. Can you help?

Dear Dianne,

Thank you very much for submitting your complaint and forwarding the relevant communication. I’m sorry to hear about your problem.

Could you please clarify why you have requested a refund? Was your account successfully verified already?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Dianne,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.