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My payment was processed on November 22, 2025, but no money has arrived in my account as of December 1, 2025. Even other payments made after November 22, 2025, have already been credited to my account! I'm getting no information about where my money is!

Perhaps you can help me?

Am 22.11.2025 ist meine Auszahlung bearbeitet, aber kein Geld eingegangen auf mein Konto bis jetzt 1.12.2025 selbst andere Auszahlungen nach 22.11.2025 sind schon auf mein Konto!! Ich bekomme keine Reaktion wo mein Geld ist!!

viellicht können Sie mir helfen?

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Dear Nelis1983,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello,

Yes, the casino already said it's been paid out, but I've had two withdrawals since then that have already been processed and I've received the money. So something's wrong, and all my withdrawals have always been processed via Inpay, which goes directly to my bank account. That's why they say it's complete, but just sending an email saying it's processed isn't enough; you also have to transfer the money, and they definitely haven't done that!

Hallo,

ja das Casino hat schon gesagt es ist ausgezahlt aber ich hab jetzt 2 Auszahlungen danach die sind schon verarbeitet und das Geld hab ich auch schon, deswegen stimmt etwas nicht und all meine Auszahlungen sind immer ausgezahlt mit Inpay das geht sofort ein auf ein Bankkonto. Deswegen sagen Sie das es abgeschlossen ist aber nur ein email schicken und schreiben es ist bearbeitet reicht nicht man muss das Geld auch überweisen und das haben Sie definitiv nicht gemacht!!!

The last €2 of the €200 have already been credited to my account, but those were requested and processed later. The remaining €300 have not been paid out, and the casino is no longer responding!

die letzte 2 von 200 €sind schon auf mein Konto und die sind später angefragt und verarbeitet und die 300€ sind nicht ausbezahlt, und das Casino reagiert nicht mehr!!!

Dear Nelis1983,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Nelis1983,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila