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Complaint regarding unjustified withdrawal cancellation and fund confiscation on Dazzlehand

I wish to submit a formal complaint regarding a serious issue I have encountered with the online gambling platform Dazzlehand.

I have been a registered user on Dazzlehand since 31 July 2025, and I have always complied with their terms and conditions. My account was successfully verified, with all identification documents approved by their support team.

However, on 11 August 2025, I requested a withdrawal of €130, which was refused without any clear explanation. On 13 August 2025, I attempted another withdrawal of €500, which was also refused.

Shortly after these refusals, I received an email from Dazzlehand informing me that my withdrawals had been cancelled and that €809.89 had been removed from my balance. This action was taken despite the fact that I have committed no violations of their rules or terms of service.

These actions appear to be unjustified and abusive. I am therefore requesting assistance in:

Obtaining the immediate restoration of my original account balance.

Securing the processing and payment of the withdrawals I initially requested.

Receiving a written and detailed explanation from Dazzlehand regarding the reasons for their decision.

I am submitting this complaint in the hope that the matter will be investigated and that appropriate action will be taken to ensure a fair resolution.

Dear player,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Dazzlehand Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Have you ever used a VPN software or any proxy service to access the casino website?
• Have you requested your withdrawal to the same payment method that you used for deposits?
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

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Stay safe.

I have only played on sports betting.

Yes, a friend of mine created an account almost at the same time as me while he was at my home.

No, I have never used a VPN or any other similar software.

Yes, I used the same payment method for withdrawals as for deposits.

I have never used any bonus — when I deposited, I did not activate or claim any bonus.

Thank you for your reply. I apologize, but if you have only placed bets on sports betting and your account has been blocked, the casino may have detected activity that requires further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly, and judge this case fairly. We don't think that your complaint is unjustified; we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.

Unfortunately, after gathering all the necessary information, we are forced to close this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future if you run into any issues with this or any other casino, and we will try our best to help.

Regards,

Natalia