Dafabet Casino - Pelaajan kotiutukset pidätetään ilman ratkaisua.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Dafabet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Did you achieve your current balance with the help of a bonus?
• Would you be able to send the most recent documents you submitted to the casino for verification?
• Have you made sure the selfie was taken in good lighting conditions and the information is legible?
• Send the information to my email at tomas@casino.guru, or post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Shik462,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru

We’ve reopened this complaint at the request of Shik462. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear Shik462

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jana (jana.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear Shik462,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Dafabet Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Hi Jana,

Upon reviewing the latest thread regarding the customer’s concern, our relevant department is requesting his passport along with an HLV (a selfie while holding the ID).

Dear Jana,

Thank you for your support. I would like to clarify that the statement given by Dafabet Casino is not correct.

🔴 1. I have NOT received any email or message requesting my passport.

Since yesterday, I have sent more than 10 emails to Dafabet’s verification team, but

not even a single reply has been received.

There is no request for a passport in my email inbox, spam folder, or message history.

🔴 2. Dafabet themselves asked me to submit Aadhaar + HLV (Selfie with ID)

Earlier, when I submitted my passport, they rejected it saying it was "blur".

Then their chat and support team clearly told me to submit:

Aadhaar front

Aadhaar back

Selfie holding Aadhaar

I followed their instructions and submitted everything on:

📅 01 December 2025

Under: My Account → Documents → High Level Verification

Since then, my verification status is still showing:

> "Your documents have been submitted and are currently under review."

This is visible in the screenshots I already provided in this complaint thread.

🔴 3. If the verification team really needed a passport, why did they never:

Send an email

Send an SMS

Update the account notification

Inform on live chat

Reply to any of my emails

They have not communicated even once.

🔴 4. Dafabet is giving generic answers on live chat for 2 months

Chat agents only say:

> "We are still checking… No timeframe… Please wait…"

They never mentioned passport requirement at any point.

🔴 5. I am fully ready to submit ANY document they require

But the casino must officially notify me, instead of giving contradictory and misleading information here on CasinoGuru.

🔴 6. I request Dafabet to clearly list which documents they require

If they want passport again, they must:

Send an official email

Provide exact document requirements

Mention why Aadhaar + HLV (which they requested earlier) is not acceptable anymore

---

⚠ Final Note to CasinoGuru

The casino’s response above is not matching their actual communication with me.

There is zero transparency, and I am stuck since 01 December with no update, no email, and no proper guidance.

I kindly request the CasinoGuru Resolver to ask Dafabet for:

1. Exact official verification requirements

2. Why Aadhaar HLV (submitted on 01 Dec) has not been reviewed for

3. Why the casino informed CasinoGuru about "passport request" which was never communicated to me

Thank you for assisting in this matter.

I am fully cooperative and ready to provide any document as soon as the casino properly asks for it.

Regards,

Shikhar Singh

Dear Jana,

I want to update the case with new proof that completely contradicts Dafabet’s claim.

Today I received an email from Dafabet stating:

> "Your withdrawal of INR 7,000.00 was successfully processed on 01/12/2025."

However, in my Dafabet account, the same withdrawal still shows:

Status: PENDING

Transaction ID: 477726501

I have attached the screenshot above.

I have not received this withdrawal in my bank account either.

🔴 This proves two important things:

1. Dafabet is giving incorrect information in their email communication.

2. Their statement on CasinoGuru that "verification team has requested passport" is also false — because if verification was pending, they cannot claim a withdrawal was "successfully processed".

🔴 Additional note:

Verification documents submitted on 01 December are still under review.

I have NOT received any passport request from Dafabet.

I have sent more than 10 emails, and no reply from their verification team.

This shows a clear pattern of miscommunication and contradictory responses from Dafabet’s side.

I request CasinoGuru to please ask Dafabet to provide:

The correct status of the ₹7,000 withdrawal

A proper timeline for verification

Exact list of required documents (if any)

An explanation for contradictory statements

Thank you for your assistance.

I will cooperate with every request.

Regards,

Shikhar Singh (Shik462)

Hi Shik462,

Apologies for this. We have already informed the relevant department to advise you to provide the required ID and HLV before we can process your withdrawal request. Thank you.

I want to clearly highlight the repeated contradictions and lack of action from Dafabet, despite me fully cooperating in every possible way.

🔴 1. Dafabet has sent me more than 10+ emails today — all with different statements.

Every single email says a different thing:

"Document is being checked."

"Withdrawal is being escalated."

"We need PAN."

"We need HLV."

"Verification still in progress."

"We will update you soon."

"Your documents were already submitted."

Not a single email provides a final requirement, timeline, or clear action.

This shows that their support has no idea what the verification team is doing, and their responses are automated copy-paste messages.

---

🔴 2. CasinoGuru was told that Dafabet requested my passport.

This is 100% false.

I never received any:

email

message

notification

chat update

system request

asking for a passport.

This proves Dafabet is giving inaccurate information on the case thread.

---

🔴 3. Dafabet claimed my ₹7,000 withdrawal was "successfully processed."

This was also false.

My account still shows:

Status: Pending

Transaction ID: 477726501

Again, clear contradiction.

---

🔴 4. My high-level verification documents submitted on 01 December 2025 are STILL under review.

Since 01 December:

The upload option is greyed out

The system shows "Submitted – Under Review"

No document rejection

No new document request

No email from the verification team

No action for 60+ days

If Dafabet needed new documents, the upload option must be enabled.

But it is disabled.

So I cannot even submit again.

This shows no real verification process is taking place.

---

🔴 5. The internal teams of Dafabet are giving contradictory instructions:

Dafabet said publicly:

> "We advised him to submit the required ID and HLV."

But:

I already submitted Aadhaar + HLV on 01 Dec

They never reviewed it

They never rejected it

They never asked for new HLV

They never enabled upload option

So I simply cannot submit anything new until THEY enable the upload section.

---

🔴 6. Today I received dozens of emails from different support agents saying the exact same thing:

> "Your document is still being checked."

This proves they have not checked ANYTHING from 01 December until now.

---

🔴 7. I fully request CasinoGuru to ask Dafabet for 3 clear answers:

1️⃣ What EXACT documents are required (final list)?

2️⃣ Why the verification documents uploaded on 01 December have not been reviewed for 60 days?

3️⃣ Why the upload section is disabled if they need new documents?

---

🔴 8. I am fully cooperative. I am ready to submit PAN, Aadhaar, Passport — ANYTHING.

But Dafabet must:

Provide a clear list

Enable upload

Stop giving contradictory statements

Actually review the documents

Stop misleading CasinoGuru

I request your assistance, Jana, because without your intervention Dafabet is simply sending automated messages and not taking ANY real action.

Thank you for helping me in this case.

Regards,

Shikhar Singh

Hi Shik462,

As per our relevant department, please upload a clear HLV where details on ID (Front and Back) should be clearly visible/readable once zoomed.

Hi Jana,

Thank you for your update. I would like to highlight something very important:

🔴 **Dafabet has just replied here asking me to upload a "clear HLV".

But on email, all their agents are telling me that:

"Your documents are already submitted and under review."**

I have attached screenshots to the complaint earlier showing that:

🔴 My HLV and Aadhaar documents were submitted on 01 December 2025

and the system still shows:

> "Your documents have been submitted and we are currently reviewing them."

🔴 The upload button is disabled from 01 December 2025 till today.

This means it is technically impossible for me to upload anything new unless Dafabet re-opens/activates the upload option.

---

🔴 CLEAR CONTRADICTION FROM DAFABET

✔️ On CasinoGuru (public):

"Please upload a clear HLV."

❌ In all emails today:

"Your document is under review."

"We are checking your document."

"No further action required until we complete the review."

"We will contact you if anything else is needed."

This is a direct example of misleading information from the casino.

Dafabet is giving one version publicly on CasinoGuru and a completely different version privately on email.

---

🔴 This proves Dafabet is intentionally delaying and avoiding verification.

An international company like Dafabet should not:

Mislead a platform like CasinoGuru

Give contradictory instructions

Block the upload button

Tell lies about document requests

Claim they need a document that the system does not allow me to upload

This behaviour is extremely unprofessional and raises serious questions about their verification process.

---

🔴 My request to CasinoGuru:

Please ask Dafabet:

1️⃣ Why are they asking me to "upload HLV" publicly

when they have disabled the upload function?

2️⃣ Why are they telling me through email

"your documents are under review"

if they claim they still need new documents?

3️⃣ Why has my verification not progressed at all since 01 December 2025?

I am fully cooperative and ready to upload ANY document, but Dafabet must:

Enable the upload option

Provide one final list of required documents

Stop giving contradictory and misleading statements

Thank you for your assistance, Jana.

Without CasinoGuru’s involvement, Dafabet would continue delaying with copy-paste emails.

Regards,

Shikhar Singh

Hi Shik462,

Coordinated with the relevant department about your concern. We will update you once we receive their feedback. Apologies for the inconvenience.

This is the proof jana

By dafabet at 1250hrs saying that please upload the document . While email me at 1431hrs that document is under will be review in next 48 hrs . Both are contradictory. Exact progress is nothing . Shame on the partof dafabet an international company making such lie on public platform

Dear Shik462,

I understand that the verification process may be frustrating. The casino has stated that your documents are currently under review, so I kindly ask you to remain patient and wait for their further update.

Dear Jana,

Thank you for your response.

However, I must clearly point out that Dafabet has been giving completely contradictory statements for the last 50 days.

🔴 On CasinoGuru (public reply):

They told me to "please upload the document / clear HLV".

🔴 At the same time, within minutes on email:

They wrote "your documents are already submitted and under review, no further action required."

🔴 The biggest issue:

The upload option has been disabled since 01 December 2025 as I uploaded document on that date , so it is impossible for me to upload anything even if I wanted to. I am not even GOD who can know what actually required without clear information.

---

This means:

✔️ Dafabet is giving misleading information

✔️ Dafabet is not showing real progress

✔️ Dafabet is just repeating automated replies

✔️ Dafabet is trying to show one story publicly and a different one privately

This behaviour from an international company is extremely disappointing.

I am fully cooperative, but I cannot upload anything unless Dafabet enables the upload button if they actually required another document.

Until then, they cannot blame the delay on "missing documents".

Thank you for your continued assistance, Jana.

Regards,

Shikhar Singh

Hi Shik462,

As per our relevant department, the upload function is now enabled. Please check and confirm. Thank you.

Also confirm which document I need to upload now . To avoid your further excuses

Hi Shik462,

As per our relevant department, please provide your Passport and HLV (Selfie while holding the Passport). Thank you.

Dear jana and Dafabet casino

I have now uploaded the passport HLV ALONG WITH BANK STATEMENT

Dear jana and Dafabet casino

I have now uploaded the passport HLV ALONG WITH BANK STATEMENTHere is proof

Dear Dafabet Casino representative,

can you confirm that you have received all necessary documents from the player?

Hi Jana,

Coordinated with the relevant department to confirm if they already received the requested docs. Thank you.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Shik462,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jana