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Subject: Unjustified refusal to pay winnings (108.93 EUR) based on false jurisdiction claims.

I am filing this complaint against Dafabet (Osmila N.V.) for refusing to pay my legitimate winnings.

The Case: I requested a withdrawal of 108.93 EUR to my Skrill account. The withdrawal was declined with a claim that my country (Slovakia) is a "prohibited jurisdiction."

Why this is a breach of terms:

Terms of Service: Slovakia is NOT listed as a prohibited jurisdiction in Section 4.3.1 of Dafabet’s own Terms and Conditions.

Previous Successful Withdrawal: I have undisputed proof that Dafabet accepted me as a player and successfully processed a withdrawal of 20.76 EUR on January 21, 2026 to my Skrill account. (Evidence attached).

Verification (KYC): My account is fully verified and marked as "Approved" in the system. I have provided my ID, Selfie, and Driver's License.

Bad Faith Tactics: The operator offered to only refund my last deposit (20 EUR) while confiscating my winnings of 88.93 EUR, which is a clear violation of fair gaming.

I have already tried to resolve this with their support, but they provide contradictory information and have now stopped communicating. I have also contacted the Isle of Man GSC and the CGA (Curacao).

I am requesting the full payment of 108.93 EUR.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear bruno999,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center