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My withdrawal has been under review for 6 days now. In the chat, it's always the same standard responses, and I don't receive any information on what is being reviewed or how much longer it will take.

Previous withdrawals of significantly lesser value were processed faster.

Meine Auszahlung wird nun bereits seit 6 Tagen geprüft. Im Chat heißt es immer nur die gleichen Standard Sätze und ich bekomme keine Aussage was geprüft wird und wie lange dies noch dauern wird.

Vorherige Auszahlung von deutlich geringeren Wert gingen schneller.

Hello bkuhle1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Dachbet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hello Nick,

Yes, my account is fully verified. It has been for years.

The winnings were won with real money and without bonus etc.

The last contact was today in the chat where we threw around standard phrases like it takes time.

I think it's just a cheeky scam that you cancel your withdrawal and lose the money. Since previous smaller withdrawals were completed after 48 hours at the latest, I don't know why the casino has to take so long to check now.

greeting

Ben

Hallo Nick,

Ja mein Konto ist vollständig verifiziert. Bereits seit Jahren.

Der Gewinn wurde mit realem Geld gewonnen und ohne Bonus etc.

Der letzte Kontakt war heute im Chat wo man mit Standard Phrasen umhergewofen hat vonwegen es dauert seine Zeit.

Ich denke es ist halt eine freche Masche das man seine Auszahlung doch storniert und das Geld verpielt. Da frühere kleinere Auszahlungen nach spätestens 48 Stunden abgeschlossen waren weiß ich nicht was das Casino jetzt so lange prüfen muss.

Gruß

Ben

Hello Bkuhle1,

As the recommended 14-day timeframe for your withdrawal has now passed, could you please let us know if there have been any updates regarding the payment?

If the withdrawal is still pending, we will look into the matter and assist as needed.

Looking forward to your response.

Best regards,

Nick

Dear bkuhle1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.