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I kindly request to be contacted by the casino representative. Bets were placed. Afterwards, the bonus account was transferred to the real balance. All funds were debited.

Прошу связаться с представителем БК. Ставки были сделаны. После этого бонусный счёт перешёл на реальный баланс. Списали все средства.

Dear Vudiaudi,

Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need more information. Could you please elaborate? Do I understand correctly that the casino confiscated your bonus winnings?

I will be waiting for your reply patiently.

Best regards,

Kristina

Dear Vudiaudi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.