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Another casino from the same management that takes weeks to pay out even though they say they pay out in 72 hours. I made a withdrawal from this casino on the 11th and I still haven't received the money. Chat response is, as always, tell me to wait. I didn't play bonuses and there was no kyc request

Mais um casino da mesma gerência de casinos que demoram semanas para pagar mesmo dizendo que pagam em 72horas . Fiz um levantamento neste casino dia 11 e ainda não recebi o dinheiro. Resposta do chat é, como sempre, mandar esperar. Não joguei bônus e não houve nenhum pedido de kyc

Dear Player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please share a screenshot of your withdrawal request with the status visible?
• Could you please share your communication with casino support regarding the delays? Share screenshots here if available.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, I haven't made any withdrawals yet and it seems impossible to receive them... the excuse is always the same, that they're late because there are too many withdrawals. It's been 17 days

Olá, não fiz nenhum saque ainda e parece impossível receber o levantamento.. a desculpa é sempre a mesma, que estão atrasados porque tem muitos levantamentos. Já passaram 17 dias

It was paid. You can close. Thanks

Dear guizinho8,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru