Cosmobet Casino - Pelaajan voitot on takavarikoitu tiliongelman vuoksi.

i deposited 750 and signed up for the welcome bonus of 100%. i wagered the amount that was required (30x) in slots and didnt pass 5 dollar bet size . i ended up winning 5575 cad. then i verify my account. and right after i do that my account balance went from 5575 to 600. i contact support and was told i broke their terms by having more than one account. which i have never done such a thing. i have never signed up more than once in their website. this is the first time i ever signed up to cosmobet so i have no idea where this accusation is coming from.

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please advise if you played any games other than slots, such as live casino, sports betting, etc.?
• Is there any chance that you created an account in the past and forgot about it?
• If there isn't, could someone else from your household or using the same IP address also create an account at this casino?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Could you please advise if you played any games other than slots, such as live casino, sports betting, etc.?

no , just slots

Is there any chance that you created an account in the past and forgot about it?

no never have

If there isn't, could someone else from your household or using the same IP address also create an account at this casino?

no one else in my household has created an account with them.

i would also like to say that i just discovered that cosmobet is part of a company called Santeda International B.V thats been linked to illegal gambling practices. they operate under a false and fake gaming liscence. they accuse players of things and fabricate false evidence such as this case : https://casino.guru/complaints/cosmobet-casino-player-s-winnings-have-been-confiscated-2

i will also attach pictures form casinomeister forum (very reputable casino forum) and also government lawsuits against Santeda International B.V below

Thank you very much for your reply and sharing your findings with us, buitragobenedicto2. Could you please forward all relevant correspondence between you and the casino to kristina.s@casino.guru? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

Dear buitragobenedicto2,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Kristina

Hello buitragobenedicto2,

My name is Michal, and I have now taken over your complaint. I've reviewed the details of your case and will be reaching out to the casino to see how I can assist.

We would now like to invite Cosmobet Casino to join this conversation.

Dear Cosmobet Casino,

Could you please provide any evidence you have regarding the alleged violations of your terms and conditions that the player is being accused of?

You are welcome to send the relevant information directly to me at michal.k@casino.guru for an independent review.

Thank you in advance.

Dear Michal and buitragobenedicto2,

Thank you for bringing this matter to our attention.

We take allegations regarding account restrictions and bonus rule violations very seriously. Our team has started a thorough review of the player’s account, including account activity, verification records, and any technical indicators related to the multiple-account concern mentioned.

At this stage, we kindly ask for a little time to complete the investigation and collect all relevant information. Once the review is finalized, we will provide a detailed explanation of our findings and share the appropriate evidence with you directly.

We appreciate your patience and cooperation while we look into this matter.

Kind regards,

Cosmobet Casino Team

Dear Cosmobet Casino Team,

Thank you for your reply. I am looking forward to examine the findings from your investigation concerning the purported breaches of your terms and conditions that the player is being accused of as an independent party.

Dear Michal,

Thank you for your message.

We would like to inform you that we have completed our internal review of this case. For security and data protection reasons, we will share the relevant supporting documentation with you directly via email for your independent assessment.

Please let us know if any additional information is required.

Kind regards,

Cosmobet Casino Team

Dear Cosmobet Casino Team,

Thank you for your email. I have responded back with some additional enquiries and am looking forward to your reply.

Dear buitragobenedicto2,

Please forward me all the documentation you have provided the casino team for the KYC verification to michal.k@casino.guru for an independent review.

Additionally, can you please confirm which devices (make, model, OS, etc.) you have used for playing the casino, as well as your internet connection? Are you using your own home internet connection (Wifi or cable connection) or do you use mobile internet?

Can you please confirm your home IP address for me? There are a lot of articles on how to find that on the internet, for example, https://www.tp-link.com/us/support/faq/838/

Thank you in advance.