Chips.gg Casino - Pelaajan tili on rajoitettu ja kotiutukset estetty.

I asked support BEFORE depositing how much I can withdraw at a time and if there would be any limits. I said I have been scammed very recently by a casino and I don't want there to be any problems going further. Their response was

"No we are a legit company and have to intention of acting that way. There is no set withdrawal rate, people have withdrawn 10 to 20k$ in a day without problems.".

So what do I get just a few days later? This.

I ask support if my account is being limited because it feels like I can't bet the amounts I used to. Their response is that they will check and come back to me. I now check if they have responded. And they have. They respond with this bullshit.

"As part of our ongoing efforts to ensure the integrity of our Sportsbook platform, your account has been restricted to limited bet amounts and sports betting winnings will no longer be eligible for withdrawal. These measures are implemented at the discretion of the platform and to reflect our commitment to upholding our Terms of Services.

1.4. Sportsbook platform reserves the right to make changes to the site, betting limits, payout limits and offerings.

3.3. Sportsbook platform reserves the right to refuse, restrict, cancel or limit any bet.

3.8. Maximum bet amounts on all sporting events will be determined by Sportsbook platform and are subject to change without prior written notice. Sportsbook platform also reserves the right to adjust limits on individual accounts as well."

Without ANY warnings, or ANYTHING. They literally steal my money from under my nose and locking my option to withdraw my money. If they dont want my business that's fine, give me a chance to withdraw what I have risked these last few days, AND EARNED, and don't steal my money like crooks. I have carefully asked these people before doing anything, to ensure that my money is safe and that they're not going to keep them from me. But here we are, locking my money away like thieves.

I can only beg and pray that you are able to help me with this, otherwise I've lost a lot of money to thieving crooks once again.

Hello rasmauz,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Chips.gg Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• How much is your current casino balance?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!

I got my account completely verified sometime in December. I made sure to have it verified and ready to accept withdrawals before depositing money again. Previously I had only bet a few times and lost. This time I won.

My current balance is $7328.

I won this money fairly with my own money. Only bonus I may have used, if even, is free bet bonuses.

I talked to them yesterday before I contacted you. Reason why I opened a chat with them was because I was wondering if I was restricted due to whatever reason. "I will send your question to the team and we'll get back to you.". I waited for less than a day, finally getting an answer. Not the one I had hoped for.

They tell me I have breached some rule and cite something that doesn't even make sense. I question it saying I have not done anything wrong. And if I did something wrong it was clearly not something that I intended to do, seeing as from the start I asked specifically if and how much I can withdraw, and if I had to do KYC and how long that process would take. "To my knowledge there's no limit. People have withdrawn 10-20k in a day without problems", was their response.

In their message they say I can still play with the money I have on my account but my assets won't be possible to withdraw. So in reality stealing money from me.

I was very upset asking what the *swearing* they are doing. I told them I haven't done anything wrong and have up to this point only acted in a safe way in order to not get in the same situation like I did in my other case I made on here against another casino.

They looked at my messages, I could see that it was read, and did not respond until later. And their response was "If you have any further questions contact our email for further help.".

This is why I contact you in hopes that you can possibly help me in some way.

I don't want this to close so I will respond here just in case that helps.

Hello rasmauz,

Would it be possible to forward the communication between you and the casino where they have specified which exact terms did you breach to nikolas.b@casino.guru for further review?

Awaiting your response.

Regards,

Nick

I can send the pictures i have from the conversation. Anything else?

Hello rasmauz,

As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.

Thank you very much for your understanding.

Best regards,

Nick